
Accessibility and public transport Please see below details on public transport in your area: Western Australia: Transperth is committed to making public transport accessible for everyone. If you should require any help at one of the Transperth train stations, call 1800 800 022 one hour in advance of your arrival. All trains have clearly marked spaces for wheelchairs near the doors. All stations have audio induction loops at Help Points to help hearing aid users. The Ticketing Information and Communication boxes at many train stations provide visual information about train arrivals and departures. Every new Transperth bus is fully accessible, and provides easy access for wheelchairs, prams and other mobility devices. Transperth is currently rolling out a Bus Stop Accessibility Works Program that aims to upgrade bus stops so they comply with the Disability Standards for Accessible Public Transport. For more detailed information accessibility, visit https://www.transperth.wa.gov.au/about/accessibility Queensland: Most TransLink vehicles are accessible, with allocated spaces for people who use wheelchairs and mobility scooters on new buses, and all trains, trams and ferries. If you need assistance getting on or off the train at any Citytrain station, just wait near the assisted boarding point and the station staff will come to you. This point is indicated by a blue and white symbol for accessibility and is typically located near the middle of the platform. When your train arrives at the station, let the guard or station staff know your destination and they can deploy the portable boarding ramp or provide any other assistance you may require. To view the latest station access guide to help you plan your journey, visit https://www.queenslandrail.com.au/forcustomers/accessibility. For train and platform assistance, station accessibility or timetable information call 13 16 17. New South Wales: In New South Wales, the majority of public transport services are accessible. Mobility aids including wheelchairs, scooters, walking frames, prams and strollers can safely board and travel on all metro and light rail services and most trains, buses and ferries. Assistance animals are permitted on all public transport in NSW. When planning an accessible trip on a NSW TrainLink train or coach service call 13 22 32 ahead of your trip, so staff at your destination can assist you. You can check the accessibility classification and facilities at stations, stops and wharves including accessible toilets by visiting these pages: https://transportnsw.info/stops#/ and https://transportnsw.info/travel-info/using-public-transport/accessible-travel Victoria: Public transport in Victoria is being made more accessible to support the needs and aspirations of people with disabilities. All metropolitan trains are wheelchair accessible and have allocated spaces for passengers using mobility aids. To know where to get on the train, look for the wheelchair symbol marked on train platforms. At the first door of the first carriage, the driver can provide a ramp to help you get on and off the train. Most local buses in Victoria are low floor and some buses can be lowered by the driver so they are closer to the kerb. If needed, the bus driver will also use a ramp to help passengers board the bus. All regional V/Line train and coach stations are accessible for customers with mobility aids. Passengers using a mobility aid can access most V/Line trains and coaches. The train conductor or coach driver can help you board. To help plan you trip and choose accessible services and stops visit the Public Transport Victoria Journey Planner (https://www.ptv.vic.gov.au/journey/), or call 1800 800 007. Alternatively, you can visit https://transport.vic.gov.au/plan-a-journey/accessible-travel South Australia: Adelaide Metro is committed to making public transport accessible for everyone. All Adelaide Metro trains and trams and most buses are accessible. Ramps are fitted at the front-most entrance of each train and can be extended with driver assistance. Passengers in wheelchairs should wait to board at the front end of the train. Over 80 per cent of the Adelaide Metro bus fleet are low-floor buses with priority and wheelchair allocated space. To find out if an accessible bus is rostered for the route and time you want to make your journey, call Adelaide Metro on 1300 311 108 Accredited assistance animals can accompany a person with a disability on all forms of public transport. For more information to help you plan your trip, visit https://www.adelaidemetro.com.au/using-adelaide-metro/access-and-disability or call 1300 311 108. Tasmania: Metro Tasmania is committed to providing accessible bus services for all Tasmanians, including people with a disability. Metro timetables feature a wheelchair icon to indicate wheelchair accessible services on each route. If you have questions about accessibility, call the customer service hotline on 13 22 01 or visit https://www.metrotas.com.au/travel-tips/disability-access/ For Mersely Link passengers who use mobility aids (wheelchairs, scooters, or motorised vehicles), it is recommended you check that your mobility aid will fit inside the accessible buses. Call 03 6427 7626 before you plan to travel. Australian Capital Territory: Most of the Canberra Transport bus fleet offers easy access as well as services for hearing, vision and mobility impaired users. Easy access means there are no steps, so getting into and out of the bus is easier for everyone. Easy access buses have an extendable ramp, a wide front entrance and a space in the bus to accommodate wheelchairs or prams. Transport Canberra is working to make all buses wheelchair accessible by 2022. To check whether your bus route offers easy access visit http://www.nxtbus.act.gov.au/#/liveDepartures or call 13 17 10. Northern Territory: Northern Territory public buses have an easy-access low floor and are fitted with ramps that provide access for standard wheelchairs and light weight mobility aids. To check whether a wheelchair or mobility aid has the right dimensions, manoeuvrability and weight, visit https://nt.gov.au/driving/public-transport-cycling/help-getting-around/using-a-mobility-aid-on-a-bus This is a free service for seniors and mobility impaired Palmerston residents. It runs to and from the medical facilities three times per day, Monday to Friday, excluding public holidays. The shuttle bus is subject to availability and 24 hours prior notice is essential. To book, call 1300 978 995 and ask for the Palmerston Hospital bus. For information on accessibility for seniors and people with disabilities, please visit https://jointheterritory.nt.gov.au/live/transportation Last updated: 25th November 2025 Copyright © 2025 ADL Smartcare Limited. All Rights Reserved.

Accessibility and public transport

Please see below details on public transport in your area:

Western Australia:

Transperth is committed to making public transport accessible for everyone. If you should require any help at one of the Transperth train stations, call 1800 800 022 one hour in advance of your arrival.

All trains have clearly marked spaces for wheelchairs near the doors. All stations have audio induction loops at Help Points to help hearing aid users. The Ticketing Information and Communication boxes at many train stations provide visual information about train arrivals and departures.

Every new Transperth bus is fully accessible, and provides easy access for wheelchairs, prams and other mobility devices. Transperth is currently rolling out a Bus Stop Accessibility Works Program that aims to upgrade bus stops so they comply with the Disability Standards for Accessible Public Transport.

For more detailed information accessibility, visit https://www.transperth.wa.gov.au/about/accessibility

Queensland:

Most TransLink vehicles are accessible, with allocated spaces for people who use wheelchairs and mobility scooters on new buses, and all trains, trams and ferries.

If you need assistance getting on or off the train at any Citytrain station, just wait near the assisted boarding point and the station staff will come to you. This point is indicated by a blue and white symbol for accessibility and is typically located near the middle of the platform. When your train arrives at the station, let the guard or station staff know your destination and they can deploy the portable boarding ramp or provide any other assistance you may require.

To view the latest station access guide to help you plan your journey, visit https://www.queenslandrail.com.au/forcustomers/accessibility. For train and platform assistance, station accessibility or timetable information call 13 16 17.

New South Wales:

In New South Wales, the majority of public transport services are accessible. Mobility aids including wheelchairs, scooters, walking frames, prams and strollers can safely board and travel on all metro and light rail services and most trains, buses and ferries. Assistance animals are permitted on all public transport in NSW.

When planning an accessible trip on a NSW TrainLink train or coach service call 13 22 32 ahead of your trip, so staff at your destination can assist you.

You can check the accessibility classification and facilities at stations, stops and wharves including accessible toilets by visiting these pages: https://transportnsw.info/stops#/ and https://transportnsw.info/travel-info/using-public-transport/accessible-travel

Victoria:

Public transport in Victoria is being made more accessible to support the needs and aspirations of people with disabilities.

All metropolitan trains are wheelchair accessible and have allocated spaces for passengers using mobility aids. To know where to get on the train, look for the wheelchair symbol marked on train platforms. At the first door of the first carriage, the driver can provide a ramp to help you get on and off the train.

Most local buses in Victoria are low floor and some buses can be lowered by the driver so they are closer to the kerb. If needed, the bus driver will also use a ramp to help passengers board the bus.

All regional V/Line train and coach stations are accessible for customers with mobility aids. Passengers using a mobility aid can access most V/Line trains and coaches. The train conductor or coach driver can help you board.

To help plan you trip and choose accessible services and stops visit the Public Transport Victoria Journey Planner (https://www.ptv.vic.gov.au/journey/), or call 1800 800 007. Alternatively, you can visit https://transport.vic.gov.au/plan-a-journey/accessible-travel

South Australia:

Adelaide Metro is committed to making public transport accessible for everyone. All Adelaide Metro trains and trams and most buses are accessible. Ramps are fitted at the front-most entrance of each train and can be extended with driver assistance. Passengers in wheelchairs should wait to board at the front end of the train.

Over 80 per cent of the Adelaide Metro bus fleet are low-floor buses with priority and wheelchair allocated space. To find out if an accessible bus is rostered for the route and time you want to make your journey, call Adelaide Metro on 1300 311 108

Accredited assistance animals can accompany a person with a disability on all forms of public transport.

For more information to help you plan your trip, visit https://www.adelaidemetro.com.au/using-adelaide-metro/access-and-disability or call 1300 311 108.

Tasmania:

Metro Tasmania is committed to providing accessible bus services for all Tasmanians, including people with a disability. Metro timetables feature a wheelchair icon to indicate wheelchair accessible services on each route. If you have questions about accessibility, call the customer service hotline on 13 22 01 or visit https://www.metrotas.com.au/travel-tips/disability-access/

For Mersely Link passengers who use mobility aids (wheelchairs, scooters, or motorised vehicles), it is recommended you check that your mobility aid will fit inside the accessible buses. Call 03 6427 7626 before you plan to travel.

Australian Capital Territory:

Most of the Canberra Transport bus fleet offers easy access as well as services for hearing, vision and mobility impaired users. Easy access means there are no steps, so getting into and out of the bus is easier for everyone. Easy access buses have an extendable ramp, a wide front entrance and a space in the bus to accommodate wheelchairs or prams. Transport Canberra is working to make all buses wheelchair accessible by 2022.

To check whether your bus route offers easy access visit http://www.nxtbus.act.gov.au/#/liveDepartures or call 13 17 10.

Northern Territory:

Northern Territory public buses have an easy-access low floor and are fitted with ramps that provide access for standard wheelchairs and light weight mobility aids. To check whether a wheelchair or mobility aid has the right dimensions, manoeuvrability and weight, visit https://nt.gov.au/driving/public-transport-cycling/help-getting-around/using-a-mobility-aid-on-a-bus

This is a free service for seniors and mobility impaired Palmerston residents. It runs to and from the medical facilities three times per day, Monday to Friday, excluding public holidays. The shuttle bus is subject to availability and 24 hours prior notice is essential. To book, call 1300 978 995 and ask for the Palmerston Hospital bus.

For information on accessibility for seniors and people with disabilities, please visit https://jointheterritory.nt.gov.au/live/transportation