I see a lot of anti sprintexx sentiment goin round. Whats the deal?

i thought it was great the magnas are gettin into forced induction.

Some folks on here had some bad experiences with Sprintex's "customer service" or perceived lack thereof.

One person had an alleged bad experience a while back... but I know of someone recent who seemed pretty damn happy with the service...

'alleged'? fair enough, 'alleged' it may be, but i trust the source. and well, me being in the customer service industry, if i EVER treated any of my customers like that, well, then i'd deserve to be fired.

'alleged'? fair enough, 'alleged' it may be, but i trust the source. and well, me being in the customer service industry, if i EVER treated any of my customers like that, well, then i'd deserve to be fired.
hearsay ;) lol

You are right though.

I sent an email to sprintex and received an informative prompt reply, was actually quite impressed.

wait till you ask them more indepth questions, like their pricing......

I would agree but this is the response that I received within an hour, rather impressed. Maybe somebody got taught a lesson at Sprintex.

Matt,
We have modified the exhaust at the rear. This is where we found it to
be most restrictive when we measured the back pressure. It also enhances
the look of the car from the rear and distinguishes it from the standard
vehicle. The extractors are restrictive due to packaging constraints in
that area, which would be hard to solve economically. We were very aware
of cost on this project, so we had to draw a line somewhere.

The conversion is low boost, so we have not found the exhaust to be a
significant problem.

The warranty will match the factory 5 year warranty if fitted to a new
car. Otherwise we offer 1 year on the supercharger installation.

Again, thanks for your interest.

Regards,

Stuart Nelson

wow, impressive.

now ask them if they will knock off some of the price if you have a manual and as such have no need for the auto tranny cooler.....

'alleged'? fair enough, 'alleged' it may be, but i trust the source. and well, me being in the customer service industry, if i EVER treated any of my customers like that, well, then i'd deserve to be fired. Well i reckon the person in question is good at bending the truth to make it look like he was the victim...

Theres been plenty of positive feedback from sprintex and 1 even having it installed into their car.. Sprintex even flew a mechanic to sydney for it..

Sometimes prices just arent negotiable.. obviously John couldnt handle the words 'not negotiable'

fairy muff...... :)

but having inspected the product myself, i'm not a big fan of the 'carbon fibre look' panel covering the actual S/C (looks really tacky), and not a fan of the stock extractors being used either...... also their lack of face-to-face service too (at the melb motor show).
-imho customer service does not mean the answer to all of my questions is "It's all in the brochure."

Had a bit of trouble understanding that Sprintex response....
So if I get a Sprintex S/C I cant keep my Pacemakers extractors because there is no space? :nuts: Or are they saying they dont include extractors as part of the package?
Cheers!!!

also their lack of face-to-face service too (at the melb motor show).
-imho customer service does not mean the answer to all of my questions is "It's all in the brochure."
This i noticed too..

I went and took a look at the car, browsed around the engine bay and took some pics.. None of the guys at the show approached me to see if i was genuinely interested..

But then again, no one approached me at any of the car stands.. so i guess it was more of a "look what we got" rather than a "lets explain what we got" type show..

IF they were trying to sell it i thought they would be all over customers.

.. so i guess it was more of a "look what we got" rather than a "lets explain what we got" type show..


Yes!! that's exactly the feeling i got! they were more proud of actually making it, rather than selling it. yeah, its great that you've got a fantastic product, but i want to know EXACTLY WHAT it will do for me and HOW its going to do it for me.

When you think about it though out of all the people who attend the show and take pictures of the car, how many do you think are genuinly interested in buying a supercharger from them? Close to non id say so why would they bother wasting there time chasing after people just walking around "kicking the tyres"

They probably have the attitude that if someone is interested they will contact us after the show, which im sure happens in most cases

When you think about it though out of all the people who attend the show and take pictures of the car, how many do you think are genuinly interested in buying a supercharger from them? Close to non id say so why would they bother wasting there time chasing after people just walking around "kicking the tyres"


i was genuinely interested (at the time, funds have depleted somewhat now...) and the questions i was asking should have set off some sort of alarms for them, letting them know that i wasnt just some tyre kicking punk. questions like "how did you fit the 18s on?" were answered with "they come standard on magna's". and "how come you run the standard extractors?" with "have a look in the brochure - the info is all there."

i was genuinely interested (at the time, funds have depleted somewhat now...) and the questions i was asking should have set off some sort of alarms for them, letting them know that i wasnt just some tyre kicking punk. questions like "how did you fit the 18s on?" were answered with "they come standard on magna's". and "how come you run the standard extractors?" with "have a look in the brochure - the info is all there."

fair enough.. dunno about asking how the fitted the 18s on, you should no that already mate :)

i see your point though, ah well, maybe that have to much money already and dont want to sell there products but rather just show them off :confused:

fair enough.. dunno about asking how the fitted the 18s on, you should no that already mate :)

i did know it already, i was just testing........... and besides, when have you heard of 18's standard on a TL/TW magna?

Okies, boys and girls, let me give you some plain, clear facts:

Sprintex is not a company that normally deals with the General Public, full stop. In other words, they are not in the business of being a ‘performance shop’ say, in the sense of the likes of RPW, Whiteline, Lukey, Joe Bloggs Beefy Mods Centre, etc.

Their Superchargers are aimed at the OEM (Original Equipment Manufacturer) market. In this instance, Mitsubishi, with whom they are currently in negotiations with on a National level.

They have (and are continuing) to develop the TL AWD Sprintex Supercharged Magna with the aim of marketing it through Mitsubishi new car dealerships, possibly as the 'Sprintex Magna'. The idea of this is to fill the void (created when RalliArt pulled out of 'RalliArt Magnas' in ‘03) for new car buyers wishing to purchase a new, High Performance Magna from the ‘showroom’ floor.

Right. Now, as I’ve already explained in various other AMC threads, when I discovered that Sprintex were developing a TL AWD for exhibit at Motor Shows (with the aim of generating new car buyer interest), I contacted them regarding the possibility of Supercharging my ’03 TJ FWD VR-X.

Although they had never worked with a Magna, other than the TL AWD and because my VR-X was near-new and had no engine, gearbox or exhaust mods (in other words, it was stock) and had low K’s, they agreed to give it a go...even though I was considered a member of the General Public.

As Sprintex have no installation outlets outside of their own premises in Perth, I chose my own trusted mechanic at Castle Automotive here in Sydney to do the install work. Sprintex graciously flew their own Senior Technician over from WA to oversee and assist. How’s that for Customer Service?

The installation was such a success (they believe my car is MUCH quicker than their AWD) that they rang me this Monday asking if they could rail-freight it over to Perth for testing and development purposes. All expenses paid of course by them, including a hire car for me while the VR-X is away. What else could I say except yes, yes, YES!

Why are they going to all this trouble, you ask? The answer is two-fold. 1) is that they are looking for ways to further the development of the TL AWD and they reckon my VR-X can supply helpful data in this area and 2), which is most important to AMC members and others, they are looking to see how viable it would be to sell and install Superchargers (through authorized outlets) to members of the General Public who own late-model Magnas.

Now, as far as I’m concerned, Sprintex is a very professional company with extremely high marks for Customer Service and more importantly, even higher marks for Customer Satisfaction.

Another couple of quick points here. During both the Melbourne and Adelaide Motor Shows, although some Sprintex staff did man the display themselves, they mainly relied upon hired third-party agents to represent them - who may or may not have ‘done the right thing’ by either Sprintex or some of the attendees of the Shows. Sh*t happens sometimes (and if that is the case here, they have asked me to pass on their apologies) and IMO it shouldn’t colour anyone’s opinion of either Sprintex or its staff adversely.

Next, the reason that there isn’t any real difference in price from the ‘auto’ and ‘manual’ versions of a Sprintex Supercharger is that although the gearbox oil cooler isn’t needed in the ‘manual’ version, certain other modifications having to do mainly with engine oil lubrication to the Supercharger are.

I consider myself to be very fortunate to have ‘struck gold’ with the Sprintex crew and I’m looking forward to the day that some of my AMC clubbies and others also get to experience the absolute thrill of driving their own Supercharged ‘jet’ of a late-model Magna.

VR-X II

PS: Feel free to PM me about any questions, complaints or whatever about Sprintex Superchargers and I will answer them as best I can or pass them along to Sprintex staff personally. 'Nough said.

:clap:

Nice writeup mate!

After reading that, you can only wonder at John's experience and wonder what really went on..

Awsome to hear they are freighting your car for a bit more research!! Thats a ++ for all the magna enthusiasts..

bloody brilliant writeup -

yer, im with bain on this one - how much of johns story was true....

Hey VRX II, Great argument.
My question's are as follow's-
1)How much did it cost to go from stock to 'charged.
2)What power result's have you got - ie: flywheel kw and bhp and what difficulties if any have you had?
3)Did they do all the mod's, or did you have to source other thing's out such as engine mount's, exhaust etc.
4)How did supercharging effect your insurance and rego. Did you have to change agent's or require a blue slip?
Don't mean to bust your balls, but am very interested.

First off, thanks Bain and Boo for your comments. As you two guys are amongst the most respected AMC members on this BB, they go a long way, IMHO. :thumbsup:

Now, to answer your questions, qwydgibo (Aboriginal, Welsh, Alien name?):

The all-up cost of the S/c kit was $7,600 plus around $600 for installation.

Don't know about 'at-the-wheels' power stats yet (that will come from the Sprintex Dyno and track testing) but they are estimating an increase in kW to around 230, up from the stock of 163 and an increase in torque to around 430Nm, up from 317. They reckon that what all this actually means in real terms is that the car will be able to shave off 1.5 to 2 seconds in the 1/4 mile, which equals 13s. Good enough for me.

Sprintex provide the S/c kit as a 'done deal', meaning they supply everything including the S/c itself, Iridium spark plugs, gearbox oil cooler, CAI, piggyback chip, fuel injector kit, etc. Even Penrite HPR5 engine oil!

No problem with rego and still thinking of what to tell the insurance company. Prolly along the lines that I've added a 'rotary compressor unit' or some such. :D

Hope this answers your questions. Feel free to ask more or PM me if you like.

VR-X II

Very nice write up. Saved me from having to type it all out, lol!

I think our questions of Sprintex the company has now been answered with reasoning :)

Good to hear you had a good experience with Sprintex VR-X II but I very much doubt John made up a story about a bad experience he had with Sprintex. I don't see any purpose in that. I don't think he'd go to all the trouble to vent his dissapointment on here if he truly never had any bad experience with Sprintex.

I'm sure he genuinely had a bad experience as people say Sh!t happens sometimes. Theres bound to be the odd bad experience with customer service even when dealing with other top rated companies.

Just because one individual had a bad experience with Sprintex, doesn't mean its gonna stop me from considering getting a supercharger myself from Sprintex in the future when I have the urge.

Your good experience dealing with Sprintex is certainly one positive feedback we've heard, whether its because you're one of the first few customers who was willing to provide your car as a guinea pig hence why you were treated very nicely I don't really know.

I guess what I'm saying is before we can make a true judgement of whether Sprintex can provide good customer service and satisfaction or not, we'll just have to wait and hear more feedback from other customers experiences. e.g. most here didn't come to the conclusion that RPW was crap to deal with until they were countless number of bad experiences.

That said, I better start saving for this Supercharger! :badgrin:

I'm sure he genuinely had a bad experience as people say Sh!t happens sometimes. Theres bound to be the odd bad experience with customer service even when dealing with other top rated companies.
I dont doubt he had a bad experience.. Its the level of 'bad experience' he had.

His posts came off as a spoilt brat who couldnt get his own way.. Hence why i questioned the true conversations that went on.

I dont doubt he had a bad experience.. Its the level of 'bad experience' he had.

His posts came off as a spoilt brat who couldnt get his own way.. Hence why i questioned the true conversations that went on.

That's fair. I can see your point.

hey vrx II, are they going to replace your tyres and brakes after they have done track testing? because it's going to cop a flogging!

hey vrx II, are they going to replace your tyres and brakes after they have done track testing? because it's going to cop a flogging!

They'll do the right thing, whatever it takes. :thumbsup:


Your good experience dealing with Sprintex is certainly one positive feedback we've heard, whether its because you're one of the first few customers who was willing to provide your car as a guinea pig hence why you were treated very nicely I don't really know.

I guess what I'm saying is before we can make a true judgement of whether Sprintex can provide good customer service and satisfaction or not, we'll just have to wait and hear more feedback from other customers experiences. e.g. most here didn't come to the conclusion that RPW was crap to deal with until they were countless number of bad experiences.

I am THE FIRST general public customer for Sprintex's Magna Supercharger but it wasn't a case of me providing my car as a 'guinea pig'. They KNEW that they could successfully Supercharge my VR-X based on their development of the TL AWD show car. It was more a question of did they want to market to the general public (as well as to Mitsubishi) or not. And, if so, what type of infrastructure to put in place to deal with it (us).

Take it from me, ANYONE with a late-model, low Ks Magna who is genuinely serious about Supercharging their car in the near future will be given the same high quality of Customer Service that I have received and continue to receive. And why is that? Simple - they want your business. Can't say fairer than that.

VR-X II

i just wonder how many more kw's could be gained form say a full exhaust setup? i mean most ppl reckon around a 7-10kW gain with just extractors, but with an sc i would expect more because we know how well the stock extracots vent exhaust gasses :doubt:

how low do u mean by low km car lol, mines 95,000 and rising, and i wuoldnt mind getting this on my car one day, seems like a nice package and few a few extra thousand u could prolly up the power even more, with say an IC, ehxaust mods, upgrade pulleys (if u can ugrade them? i dunno much bout s/c's) 250kW for me would be enough :P

Well this certinally is good news!

Having them fly their dude to Sydney does say something IMO too. :)