Hey guys just had a absolute disaster!!
While wahsing my car down i sprayed the soapy water on and then while rinsing the car, i had the high pressure sprayer about half a meter away from the car, at the bonnet POP!!!! about a 8cm diamater bit of paint simply popped off!!! AND it was kind of loud. Thtere was no chips or anything of that kind on the bonnet. The bit of paint that come of was clean. This is a TL Magna Silver colour. Could this be a bit of air pocket built under the paint layer or something simmilar. and could this be covered by warranty? I have about 2 years left on it?

:cry:

i sure hope its coverd by warrenty, for your sake, post some pics.

And a warning to all, never have the nozzle of the high presure wash within 2m of you paint.

Oops....only thing that deserves the high pressure hose is the wheels. But yeah, I only use mr garden hose for my car. But yes, a paint bubble is a possibility. Your best bet is to go and actually tell mitsubishi what happened. See what they say. I assume it's left the base and all that and just taken off the silver? Not too expensive, a good painter doesn't even have to do the whole panel, guess it comes down to a '**** happens' thing, I've heard this called a 'spot ratio' where they just spray the spot where the paint has come off and blend it into the rest of the panel, surpringsly not that expensive!

i am going to be of little help with this post - but only use a clean sponge when washing the car, if a high pressure washer can take 30 years of dirt of concrete, i can only imagine what it can take off your car

Oops....only thing that deserves the high pressure hose is the wheels. But yeah, I only use mr garden hose for my car. But yes, a paint bubble is a possibility. Your best bet is to go and actually tell mitsubishi what happened. See what they say. I assume it's left the base and all that and just taken off the silver? Not too expensive, a good painter doesn't even have to do the whole panel, guess it comes down to a '**** happens' thing, I've heard this called a 'spot ratio' where they just spray the spot where the paint has come off and blend it into the rest of the panel, surpringsly not that expensive!

yehhh
itss come of very very cleanely the spot underneath is virtually untouiched very clean second layer... so i dunno!

If you've got the chunk of paint that came of take that to mits as well as I wash
me car with a pressure cleaner all the time and Never had a prob.
If mits don't want to know you take it to a couple of good paint shops for second//third opinion, They should fix it as the car is only approx 1 year old .

I currently have a similar problem. The paint on my front bar is actually peeling off, it aint supposed to do that, so I took it in to Mitsis, and they are gonna cover the replacement of the bar under warranty. The paint aint actually supposed to come away like that! So call them and take your car in and see what they say.

Hey how u doing guys. Well ill take it to Mits. tom. and see what they say. In the mean time heres a few pictures of it:

http://emirh.customer.netspace.net.au/magna.htm

Last 3 photos are the offending new paint decoration i got :rant:

:cry:

Cheers

they had better fix it. Never seen nothing lke it on a near new car.

maybe you better high pressure hose the rest of it to see if there are any more.... :badgrin:

they had better fix it. Never seen nothing lke it on a near new car.

maybe you better high pressure hose the rest of it to see if there are any more.... :badgrin:

haha actually i high pressures most of the car last night and the rest was fine apart from the bonnet bit. lol

It shouldn't have done it. Push them hard, but you shouldn't need to... don't give in!

You didn't use a heavy duty Gerni did you? you went to a car wash place I take it...?

I wouldnt be too inclined to mention the high pressure cleaner bit, however the paint should not have come off.

This is usually caused by the surface not being properly cleaned (wax and grease removed) prior to the coat being applied. Id say someone at the factory in the paint area dropped something on it or saw something on it and wiped it off with his hand or a rag thereby contaminating the surface and causing the paint not to adhere properly.

Bottom line, if the car is fairly new, its mitsubishis problem and they should rectify it. Mention the ACCC and the office of fair trading if they try too bulls#*t you.

You have rights under your warranty, use em.

Hope that helps :thumbsup:

i've heard from paint specialists that mitsu use very good quality paints. must be a dodgy job in the TL since those workers were thinking they were on their way out then lol

Lookin at the photies, it looks like the painter let a drop of sweat drip on the bonnet and wiped it off with sumpin :doh: . Then he's painted over it.
:naughty:

Yer right about mits using good paints, normally they are top stuff but everyone can stuff up, so I stick by what I said B4, mitsubishi should fix it for free. :dancin:

That paint would probably have cum off with a normal hose so it aint yer fault. I still wouldnt mention the pressure washer to them, it'll just give them an out. :shhhh:

Have you had the car since new?

If not, I bet they will try and tell you that its had a respray.

I wont recommend mentioning the high pressure hose either. High pressure hose are to remove dirt from floors not wash the car, and if so done any new car may have their paint ripped. If you mentioned it, good luck they can play it against you. A garden hose is not as powerful as those high pressure hose, and if used wrongly paint will definately fail. Try and act blur and demand them to respray it lol.

If ya deccide to go to mistu (and you should) make sure you post how you went, I'm interested to see how they react to what really is their problem.

look mate that aint right paint dont flake like that, even with HP washer.

MMA should come to the party and fix the problem, thay did with my TJ ralliart, the front bra was flaking, clear layer only, had a mate of mine from PPG take a look and he said to tell them - thay failde to prep the area (between coats) as it was only on the LH side close to the wheel arch, after some disscusion thay resparyed the front bra. :)

Good luck mate dont give them an inch.

just tell them you drove it through a car wash and it came off doesnt sound as bad.

Didnt have a chance to take it to mits today. Will do it tom. afternoon. And see what they say.

just tell them you drove it through a car wash and it came off doesnt sound as bad.


lol It's inspiring to see how ingenious and well practied you lot are at lying! :D

Let us know how it all goes.

Just an update. Payed a visit to Mits Dealer where i got the car from. Within seconds the bloke i questioned, had 2 mechanics having a look all over the car for signs of prior repairs or spraypaints. Obviously they didnt find any. So after a while of chatting among them selves. They decided that some dude from Mits paints department has to come down and have a look at it, so we made an appointment next Monday. Im waiting for an outcome from it so. :)

Dont let them bullshirt you, I stand by what I said in my other posts, it looks exactly like a drop of moisture (sweat, whatever) was dropped on it between coats and was wiped off. If you look closely at your photie (or car in your case) you can see the round mark at one end where the drop landed and the rest is wipe mark. If they diidnt "wax and grease remove" the spot the paint would go on just fine, but would come off later like it has.
I still wouldnt mention the pressure washer.

I stand by my last post too... don't give them an inch... they damn well gave you a second rate bonnet spray!

I stand by my last post too... don't give them an inch... they damn well gave you a second rate bonnet spray!

Ya know Hyper, that would be more impressive if it wasnt cuming from a man with big tata's in a dress :bowrofl:

A had a problem with a drop of oil under the paint of my bonnet and when one of the bean counters from MMAL came down to look at it they OK'd it straight away to be resprayed. Pity they stuffed it up even more causing a full rub back to metal and a third try!

Mitsubishi should fix it as the 5 year 130000 km bumper to bumper warranty implies.

Better built. Better backed... Lets hope so!

So..............how did it go????

So..............how did it go????

Monday 8AM Appointment with the dealer and some Mits paint specialist ... Im looking forward to it. :rant:

Sorry I thought you meant last mundy. :doh:
I'll shuddup and wait then. :D

Sorry I thought you meant last mundy. :doh:
I'll shuddup and wait then. :D

haha itz all good :)

im really looking forward to see what this 'specialist' has to say, and more so, what theyre going to do to fix it.

I wouldn't say their timing is acceptable, after all, it's something they stuffed up!

I took my car in to Mitsis, they took photos of the front bar, and then had to send them off to the warranty guy. If it was up to them at the shop, they would have authorised it, but they have to go through the proper channels blah blah. Anyway, warranty guy calls and says that yes, its Mitsis problem and they will replace the top part of the front bar - not the whole thing dammit - but that is the only bit that has the peeling paint. So,,,,if they will fix my little paint peel problem, they should fix your issue! And if they don't, kick up a big stink and put a complaint in. Paint is not supposed to peel or do anything like that for no reason! Good luck!

OK a little update. Car spent the morning at the dealer. They took pics and emailed to Mits so they can say yes or no, it is covered or it isnt. He got the reply saying NO they wont cover it. Anyways he rang again and he tryed to explain to them exactly whats going on but yeh no luck. They refused. Their comeback was that if the paint come off that easily using a simple garden hose, then why didnt it happen ages ago. The dealership guys were quiet happy to get it fixed for me. Just that they had to ask the relevant Mits authorities which refused. The guy however did get the paintshop they use, to come around and give a quote. Which was $400 for the whole bonnet, and slight chance they might need to re-spray the guards to blend in the re-spray. Which boosts it to $800. These are prices if i get i done through the dealer. So i set out to get a few quotes of my own and turns out i can save $200-$300 by going through the dealer. So ill see what happens.

As they say - Better Built, Better Backed ... Yeah right..

That absolutely sux! My paint peeled from using a high pressure hose at the car wash and they are paying to fix it. If the paint came off that easily, its because they didn't do a good enough job. I'd be complaining before you go spending that money yourself! They have their paint warranty for a reason!

OK a little update. Car spent the morning at the dealer. They took pics and emailed to Mits so they can say yes or no, it is covered or it isnt. He got the reply saying NO they wont cover it. Anyways he rang again and he tryed to explain to them exactly whats going on but yeh no luck. They refused. Their comeback was that if the paint come off that easily using a simple garden hose, then why didnt it happen ages ago. The dealership guys were quiet happy to get it fixed for me. Just that they had to ask the relevant Mits authorities which refused. The guy however did get the paintshop they use, to come around and give a quote. Which was $400 for the whole bonnet, and slight chance they might need to re-spray the guards to blend in the re-spray. Which boosts it to $800. These are prices if i get i done through the dealer. So i set out to get a few quotes of my own and turns out i can save $200-$300 by going through the dealer. So ill see what happens.

It's time to take it to consumer affairs.

Given the cost of some of the other items that they have to replace, their being a bit anal not giving you a respray.

Definately, give your local Office of Fair Trading, consumer affairs, TV current affairs show and whatever a ring. Dont get it resprayed till you get answers from them. Once Mits gets a wiff of bad advertising they'll change their mind, especially with their Better Built etc ad campaigns goin. :js:

Maybe all the AMC members should start emailing Mits to voice our disgust as well. :disgusted :rant:

I still say the problem is obviously theirs. Why did it take so long, because until the film of lifting paint broke somewhere, the rest of the paint held it on. Once it cracked, through UV or washing or whatever, off she came. :soapbox:

Give em heaps son, you shouldn't be shelling out the hard earned for their bad workmanship. :thumbsup:

Also try another dealer.

I had a dispute with my original dealer over a flaking rear windscreen, plus he was just generally rude. I asked MMAL about the rear screen, even emailed them photos, and they stuck by the dealer in saying that it was caused by some enviromental effect.

Took the car to another dealer - didn't even have to push them, the response was more "Oh sure - we've seen this defect on a number of cars now, we'll have a new screen in your car this afternoon Mr Dave_au."

So complain to MMAL, then try another dealer, then take it to consumer affairs.

WHOAAAHH NELLY!!!

I think we all need to take a step back here and look at what actually happened..

I qoute "i had the high pressure sprayer about half a meter away from the car,"

Have you read the little booklet that came with car about paint care? Obviously not!

You are lying to the dealer and saying it was a 'garden hose'.

You deserve to have your warranty claim denied. Sorry if this sounds harsh but it's true.

You screwed up - now you have to pay for it.

It shouldn't have happened... full stop... it's a new damn car! just keep pushing and take it up a step now. Don't back down without a fight cos it sounds like you are going to... you will regret it... it is common practice to use spray boothes these days.

If you were using an industrial Gerni I would have said "bad descision you have lucked out", but not in this case.

Problem is, now you have said garden hose it is a bit hard to change your story now. I wouldn't have told porkie pies I thought you had a case regardless.


Have you read the little booklet that came with car about paint care? Obviously not!
Can you tell us what it says in the booklet?

YES! It says only use a garden hose!!

Saying "it shouldn't have happened full stop" is just rediculous considering what HE did to make it happen!

YES! It says only use a garden hose!!

Saying "it shouldn't have happened full stop" is just rediculous considering what HE did to make it happen!
Why are you so irate about it? I bet if it happened to you you would be singing a different tune :P

...oh, and no it shouldn't have happened lol ...it clearly looks like an imperfection under the paint, or a contaminant... or the paint quality was substandard.

YES! It says only use a garden hose!!

Saying "it shouldn't have happened full stop" is just rediculous considering what HE did to make it happen!


I've been pressure washing my cars for the last 30 yrs (told ya I was an Ol' Fart) and so far I havent removed 1 iota of paint. You would have to get to within a couple of centimeters and even then good quality paint shouldnt come off. This is obviously a quality issue.

Are you saying Mits paint isnt as good as everyone elses?
Better Built Hmmmmm Better Backed obviously not.

The only reason we said not to mention the pressure washer was so that the slimy sods didnt have a way to weasel out of their responsibilities.

If this is Mitsu's after sales service they just lost 2 sales because I always buy 2 (1 for the missus), and I was really considering the 380.

Why are you so irate about it? .

Umm you think i'm irrate? have a look at some of the other posts

"Once Mits gets a wiff of bad advertising they'll change their mind, especially with their Better Built etc ad campaigns goin.

Maybe all the AMC members should start emailing Mits to voice our disgust as well."

Thats not irate

Thats just because we're proficient at extemporaneous ponderasity. :D

I've been pressure washing my cars for the last 30 yrs (told ya I was an Ol' Fart) and so far I havent removed 1 iota of paint. You would have to get to within a couple of centimeters and even then good quality paint shouldnt come off. This is obviously a quality issue.

You have absolutely no idea that this is a quality issue.

For example: What pressure was the hose on? Oh that's right - you have no idea and it could in fact have been and industrial pressure cleaner!

Also: Do you know the condition of the paint beforehand? NO - his girlfriend could have spilt acetone on that spot while she was painting her nails!! (ok maybe not but you get my point).

TL-R no offence but I think I have come to realise that you are one of those people who never actually do anything wrong, that you read all guides and take extra precautions with absolutely everything. I think you have blinkers on, so there is little point me discussing the issue further.

I don't know if they still do it but they used to print that the recommended tyre pressures for cars were 26PSI in user guides. Not for safety or sensibility, but for a smooth comfortable drive (feel less bumps) lol now that's sensible! :doubt:

My bet is that in a year or so time, that particular spot of paint might have come off anyway... most probably out of warranty too.

If you want to defend shoddy workmanship that is your right I guess... i just wont be arguing with you.. there's no point ;)

Hey Tlr Do you work for mitsubishi or something.

What I and others are pointing out is that we have seen this kind of pattern on paint jobs before (not factory usually) and the cause has always been the same, contamination before the paint went on. It is a perfect signature of it.

If he was using an industrial cleaner he would have taken off a lot bigger piece than that. :shock:

I'm not irate, I'm too old for that, I and others just trying to get a point across. :)

As fer his girlfriend, sah, thems fightin words lol

PS Nice job as devils advocate I like your work.

The whole point of my arguement was to say that we do not have all the facts of the situation so people should NOT be saying 100% that it is a factory fault and telling him to go whinge to Ray Martin.

I am not discounting the fact that it could be a factory fault.

One fact i know is that he is lying to the dealer about how it happened - which makes me suspicous straight away.

there is no way that ISN'T a manufacturers fault

take it back and swap for a non metalic colour, metalic is nothing but trouble.

there is no way that ISN'T a manufacturers fault


Says the expert.

OK to start with...
To TL-R. I didnt lie about the garden hose to anybody, i told Mits guys EXACTLY what happend. It was a HP hose at a local car wash place. Bell St, Preston to be exact. Ive been using hp hoses (sometimes centimeters away) on my commodore, parents cars, mates cars. Never ever have i seen anything like this happen. Dont get me wrong i know HP hoses can do some damage to paint. But from about half a metere away for paint to lietrally pop like an air bubble? That i dont know about.

Anyways. I spent a day attempting again. Tryed another dealer. The dealers were all nice except the guys on the other side of the phone in Adelaide or whereever they are. 2 different dealers told me to pick any part on my car that id like to get fixed or changed even if it aint broken, and they most likely will change it no questions asked. Mits. are really easy going on aything. !!!
BUT... when it comes to paint, for some reason, Mits gets really resistive, so good luck.


And atm i really have no time to take things any further. And to hbe honest i dont have the nerves for dealing with people like that. And i really dont wanna get in my Dealers bad books for future references. So ill let it be. And get it sprayed sometimes within next 2 weeks.

Says the expert.
lol pot calling the kettle what? ;) Edit: ha ha... sorry but I just read your signature then... why on earth do you defend them haha!


Sorry to hear you cant take it further Kommando... it's a shame. Good luck with it.

Man, you are aguementative aren't you!

Read the first post of mine on this page.

You will see that i am NOT trying to defend Mitsi - just pointing out that people are passing judgement without all the facts.

Man, you are aguementative aren't you!
lol ;) not really, only a few people wind me up... hehe ;)

And i really dont wanna get in my Dealers bad books for future references. So ill let it be.

Mate, fair enough your not the confrontational type, but why on earth are you worried about getting in your dealer's bad books? Your his client, he's not your client!

I don't really think they have done enough for you - they kept you waiting for ages and then today they probably sent it to the Mitsubishi customer service group which is more likely to knock back any warranty item - they refused mine when I was told it was a common defect by 2 other service advisors and over 30 people on this website.

Your car doesn't even need to be serviced by a Mitsubishi dealer, excluding the dealer's extended warranty - which really isn't worth the money it's printed on.

I have my car serviced by an single independant qualified mechanic.

If I was you I'd spend half an hour writing an email to your state's fair trading department - unless you already earn $1,600 an hour it's worth your time, you have a case!

What Dave_au said :D

I tend to agree with everyone on this one. A HP hose shouldn't do that kind of damage, I always use one on my TJ.
Letting this go because they don't want to fix it in my opinion is not a good idea. For one, most businesses use the "making you wait" tactic so you eventually give up. Two, they know you give up easily so how is that going to help with any other problems you might have in the future.
The bottom line is that you didn't do anything wrong and its your hard earned cash that bought the car. MAKE THE ****ERS PAY!!!

OK to start with...
To TL-R. I didnt lie about the garden hose to anybody, i told Mits guys EXACTLY what happend. It was a HP hose at a local car wash place.



Their comeback was that if the paint come off that easily using a simple garden hose, then why didnt it happen ages ago.

I SMELL BULL****!!!

Get your story straight.

You never said whether you work for mitsubishi or not TL-R, do you?

No i don't.

I think that you should pursue it further. Mitsubishi would hate bad publicity at this make or break with their new model being released.

Too many people just give up with big business and let things ride.

Kommando, look, take the time to at least talk to fair trading. It sounds to me like as if they are just trying to fob you off. You should be able to have it fixed under warranty, that's why you get a warranty when you buy a new car.

TL-R shouldn't be so up himself.

I SMELL BULL****!!!

Get your story straight.

My story is straight buddy. That was exactly the blokes come back. He mentioned the hose, the hp washer, the automatic car washing...I could have thrown anything at him, he would have mentioned the same things to me. But i was straight with them from day one.

EDIT: Hey TL-R what Mitsubishi Dealership do you work at?

He doesn't work at a Mitsu dealer, that's pretty clear by his sig...

He doesn't work at a Mitsu dealer, that's pretty clear by his sig...


Must spend a lot of time there though :D

I think that you should pursue it further. Mitsubishi would hate bad publicity at this make or break with their new model being released.

Too many people just give up with big business and let things ride.

I know what you mean. But i just really dont have the patience to deal with people like that. To start with when i had it looked at originally they said we gotta get a Mitsu paint specialist to come out and assess it on the spot and say yes its a warranty job or not. So when i showed up for the appointment. It was a different story. They had to take pics and send it off by email. Which took the whole day. So clearly therese something up there. And as i said i just dont wanna deal with people like that.

I know what you mean. But i just really dont have the patience to deal with people like that. To start with when i had it looked at originally they said we gotta get a Mitsu paint specialist to come out and assess it on the spot and say yes its a warranty job or not. So when i showed up for the appointment. It was a different story. They had to take pics and send it off by email. Which took the whole day. So clearly therese something up there. And as i said i just dont wanna deal with people like that.

Dont deal with them mate. You gave them a chance. Let Fair Trading do it for you, give em a ring or email them and see what they say.

Dont let TL-R bother you, he's just trying to push peoples buttons or be an ass, same thing either way. lol

If you just quit you do exactly what they want. Take a bit of time, have a think, take a deep breath and go for it. Were all barrackin for ya. :D

This will not be a warranty claim, most likely to be an insurance claim, I would be very surprised if they accept to cover under warranty.

Dont deal with them mate. You gave them a chance. Let Fair Trading do it for you, give em a ring or email them and see what they say.

Dont let TL-R bother you, he's just trying to push peoples buttons or be an ass, same thing either way. lol

If you just quit you do exactly what they want. Take a bit of time, have a think, take a deep breath and go for it. Were all barrackin for ya. :D

lol Nobody is bothering me. TL-R has a good point. But here i have a clear case of something somewhere gone wrong during painting. Because as i and few other have mentioned. No way should paint come off that easily. No way!

Ya know if you had been a middle aged man in a suit they would have agreed straight away.

Just because you're young doesnt mean your stupid' :thumbsup:

TL-R was right, I smell bull#$%&, but its mitsu that are shovelling it not you.

Put the shoe on the other foot...... I do not believe this is genuinely something covered under warranty... it was an accident, therefore covered under insurance.

Paint imperfections are covered.
Its only an accident if he hit something or spilled something on it like TL-R said (hypothetically, ok TL-R). :)

Either way his excess would probably be higher than the repair cost. :rant:

Anyhow, Kommando has all he needs to make up his mind so we should leave it to him :D

I'm just impressed how much everybody cared and rallied around him. Well done AMC. :thumbsup:

I'm just impressed how much everybody cared and rallied around him. Well done AMC. :thumbsup:

So am i. Thanks guys :)

personally if it was my decision, you wouldnt be making a claim under warranty, i simply could not justify that against the warranty, IMHO this should be covered by insurance.

IMHO this should be covered by insurance.
And the insurance guys will turn around and say it's either wear and tear or it's a defect that existed in the car before the insurance policy was undertaken.

From what we have been told it's a defect caused during the manufacturing process.

lol Nobody is bothering me. TL-R has a good point.!

And that is ALL i wanted to put across. (ie what forums are for).

I wasn't trying to 'push anyones buttons' - was just trying to make people see that they need to know the full story before they decide for you what you should do.

If you can get Fair Trading or whoever to make Mitsi pay - then more power to ya!

My original paint chip was caused by a stone chip from driving to Berri/Mildura all the time, and they STILL covered the peeling paint. I said to them, fair enough the paint had a tiny chip, but it is NOT SUPPOSED to peel. If they had done their job properly in the first place it wouldn't have happened. Turns out, there was only 1 layer of paint on the front bar, and NO primer. Hmm, funny that....not doing their jobs. Persevere with it Kommando!!!!

I wasn't trying to 'push anyones buttons' -

you've pushed my buttons and its not even my car.

your name isn't Ned Flanders by any chance is it? Will you dob on Kommando if he goes to Fair Trading? Do you clap your hands in church while singing every Sunday?

you've pushed my buttons and its not even my car.

You'll get over it - I promise.

I've never seen paint come of that easy on a near new car. I'am wondering if the car had been scratched somewhere before you purchased it & it had been resprayed by a dealer.My son used to get the new Hondas in at his old work place from a honda dealer that had transport damage on them to touch up

I've used high pressure cleaner all the time & have never had paint come of like that.
Mitsibishi dealers are no different from others at trying to dodge responibilities.

On my AU ford the boot strut ball joint snapped off about 3 months out of warranty & ford would not come to the party so I had to get my son ( panel beater) to weld another in.

buickman