[Due to the amount of issues our members have had with these kits (and the constant complaints), AussieMagna will no longer be endorsing this product as we cannot allow our members to buy a product that has had such a high amount of problems and lack of quality customer service.

Should you have any concerns or issues with your kits, please go directly to Sprintex.

AMC is a community more than a forum for sponsors and as such we listen to our members. We try to provide members the chance to purchase quality products through forum sponsors and will endeavour to look out for your interests.

Kind Regards,
Bain
AMC Admin.

Thread closed. Last edited by Bain : Yesterday at 05:02 PM.]

As per above the other thread was (http://www.aussiemagna.com/forums/showthread.php?t=36979) closed closed. As a consumer I feel I have the right to comment on what was said.


I am going to say that I as a customer of Sprintex am disappointed that they are being taken off as a sponsor to Australian magna club under the accusations that their products at fault. I would like to say that as a customer of Sprintex they have provided the up most satisfaction of customer service to myself.

Being in Western Australia where Sprintex are located. If at any time I have had a any query about the supercharger or my car, they have always encouraged me to bring my car to them and have it checked out.

I have to express that when putting such a high performance product out to customers, that there will be so many variables involved in placing such a product to in which I advise that each case should be looked upon as an individual basis, not as a overall product fault. If it was an overall product fault a business such as Sprintex would cease to exist as it would simply not meat the department of Consumer and Protection standards.

I applaud Sprintex in there support and on-going service to customers, and myself. So for the quote to say that they have “high amount of problems and lack of quality customer service”. Sorry but did you buy a supercharger off them or deal with them on a customer level to make such a decision? No you didn’t, and if anyone has had a problem with their kit and failed to speak to Sprintex that’s your fault not Sprintext. I am honest enough to admit I have had one problem with my kit and I had my problem fixed within a week without question.

“AMC is a community more than a forum for sponsors and as such we listen to our members. We try to provide members the chance to purchase quality products through forum sponsors and will endeavor to look out for your interests”. Really? As a moderator of WA I have access to admin and no this was no discussed on admin level, and nor with Sprintex.

actualy i dont think it's such a bad thing, as the sprintex kit has now been discontinued and they have nothing more to offer members of amc untill such a time that they make the 380 kit available to the public which i think will not happen...

actualy i dont think it's such a bad thing, as the sprintex kit has now been discontinued and they have nothing more to offer members of amc untill such a time that they make the 380 kit available to the public which i think will not happen...
personally, not knowing the background behind the reasoning behind the post, it is stupid to shoot yourself in the foot as they will most likely be producing for the tmr380. the amc community can't really afford to **** on suppliers as there isn't exactly a great deal of them in the market.

having said that, it's really irrelevant. the descision has been made.

in the deleted sprintex thread sprintex themselves mentioned NOT to contact them about the 380kit but to contact tmr or mitsu or whoever it was

Being in Western Australia where Sprintex are located. If at any time I have had a any query about the supercharger or my car, they have always encouraged me to bring my car to them and have it checked out.
And alot of the people NOT in WA have had/are having problems with Sprintex's Customer support/service.



“AMC is a community more than a forum for sponsors and as such we listen to our members. We try to provide members the chance to purchase quality products through forum sponsors and will endeavor to look out for your interests”. Really? As a moderator of WA I have access to admin and no this was no discussed on admin level, and nor with Sprintex.
No... you don't have access to the Admin forums, you have access to the Resource Cetre. The forums you can see is merely a forums for the reps and admins. There is one other forum we cannot see.

I have to agree with the OP to a major extent.
As a 380 owner I would like to see Sprintex supported as one of the few manufacturers who have supported large Mitsubishis in the past and who, if the TMR380 is released, will no doubt be in a position to offer products in the future.

If there are problems with Sprintex products wouldn't a more responsible role for AMC be to support owners taking their issues up directly with Sprintex and encouraging Sprintex to respond so that outcomes are known to all and confidence restored?

That would be better than ostracising a company that has been a good supporter in the past.

I have to agree with the OP to a major extent.
As a 380 owner I would like to see Sprintex supported as one of the few manufacturers who have supported large Mitsubishis in the past and who, if the TMR380 is released, will no doubt be in a position to offer products in the future.

If there are problems with Sprintex products wouldn't a more responsible role for AMC be to support owners taking their issues up directly with Sprintex and encouraging Sprintex to respond so that outcomes are known to all and confidence restored?

That would be better than ostracising a company that has been a good supporter in the past.
Absolutely agree. I think the decision was made far too hastely and to the absolute detriment of this forum and its community. Unfortunately this decision wasn't brought to the community to discuss and so we've had no input or insight into the thought process. A huge loss to AMC IMO but perhaps not a completely burnt bridge.

As others have said i dont see the point in keeping sprintex on as sponsers.

ATM they have discontinued making kits for the magnas, we are a magna club which means they have nothing more to offer us, yeh the 380 kit might be released in the near future although there is nothing set in concrete as they have been telling us to contact mitsu with any queries on the 380 kit.

with that being said i cant see why we would want to keeep them on as sponsers.

As others have said i dont see the point in keeping sprintex on as sponsers.

ATM they have discontinued making kits for the magnas, we are a magna club which means they have nothing more to offer us, yeh the 380 kit might be released in the near future although there is nothing set in concrete as they have been telling us to contact mitsu with any queries on the 380 kit.

with that being said i cant see why we would want to keeep them on as sponsers.
You're right, nothing is set in concrete. The only thing set in concrete is that Sprintex is gone regardless if they provide a 380 S/C or not. We would keep them on as sponsors because you don't just give up on someone/something because of a few problems.

Exactly, if we where to get rid of a company sponsor because of faults we should tell Mitsubishi to get ****ed while we are at too cause heaven forbid how many problems they have had with parts.

Admin it’s very disappointing how you have handled this situation, I think if you are going to accuse the lack of customer service by Sprintex. Maybe you should reflect on how this situation has been handled and the fact that the decision hasn’t been in the best at the interest of AMC members but more based upon the personal opinion from yourselves.

There are probably more issues other than problems with the kits that made the Admin Team made their decission.



Really? As a moderator of WA I have access to admin and no this was no discussed on admin level, and nor with Sprintex.

Choonga is right, you do not have access to the Moderator/Admin forum, you only have access to the Representative Forum

There are probably more issues other than problems with the kits that made the Admin Team made their decission.



Choonga is right, you do not have access to the Moderator/Admin forum, you only have access to the Representative Forum
Regardless of any of that. I said it before, this is a community based forum and a HUGE decision has been made on behalf of the community without first consulting the community. I think that's the real crux of the issue here.

Regardless of any of that. I said it before, this is a community based forum and a HUGE decision has been made on behalf of the community without first consulting the community. I think that's the real crux of the issue here.

atleast someone can understand the point to any of this!

seriously who cares... its not changing anyones lives.. all it changes is the $$$ AMC receives every year from sponsorship

there phone number is no secret.. so anyone who needs to can still contact them... they dont make a magna supercharger anymore.. so there useless to us...

get over it .... :doubt:

seriously who cares... its not changing anyones lives.. all it changes is the $$$ AMC receives every year from sponsorship



I don't think AMC got any money from Sprintex

seriously who cares... its not changing anyones lives.. all it changes is the $$$ AMC receives every year from sponsorship

there phone number is no secret.. so anyone who needs to can still contact them... they dont make a magna supercharger anymore.. so there useless to us...

get over it .... :doubt:
Obviously you didn't read any posts in this thread nor do you even begin to understand the point being made here.

seriously who cares... its not changing anyones lives.. all it changes is the $$$ AMC receives every year from sponsorship

there phone number is no secret.. so anyone who needs to can still contact them... they dont make a magna supercharger anymore.. so there useless to us...

get over it .... :doubt:

Actually it doesnt change the money we receive as we never did get anything from them.

To the OP: Phil,

You dont have access to the admin/moderation forum so no you werent consulted as youre a state rep, not an administrator of this club. We certainly value your input so dont think we dont - however this decision was made by Ash, Glenn, KB, forum moderators and myself.

On to the Sprintex issues.

There has been a numerous amount of key problems faced with us endorsing a company like Sprintex. You get great service because youre in WA and you can goto Sprintex directly, i have had a myriad of PM's from people who have bought their product outside of WA who have received nothing but headaches and problems, all at the cost of the CONSUMERS wallet. Add to this some people who have bought these kits have received different bits and pieces, some missing items that others have received. Trying to get these missing items off Sprintex has resulted in a blunt "no it doesnt come with that"

We are not here for a company to get a free ride off our members. Sure if someone says "I wanna get a supercharger" then others can mention Sprintex as much as they like, however we will not be leaving a forum dedicated to this company open as we DO NOT SEE FIT to endorse their product until such time as they can fix and remedy the massive amount of issues our community are still being plagued with.

Should you have any other questions or concerns, then PM me or another administrator of this site as we are happy to answer questions or concerns

A decision was made - and not lightly.

Regards,
Bain
AMC Admin.