Ok so my clutch needed replacing. I got a mate that works at Supercheap to order the new one in for me, and booked it in to be fitted with my mechanic.

last night i went and finally picked up the clutch, and this morn i dropped the car at mechanics.
half way through the day i got a phone call saying that it was completely the wrong clutch kit. I payed $200 for the kit from supercheap, and the real kit was $600.

now i had to get the mechanic to quickly get me in a correct clutch for $600, and took the wrong one back to Supercheap. while i was in there returning it, i got my mate to check out the computer just to confirm for the 4th time that it was the correct model.

he showed me that the kit was 'for Magnas from 1994 to 1997'. this is where i think the supplier has completely screwed up. as far as im aware, the V6 2nd gens from 1992-1996 where 1 clutch, and the V6's from 1996-2003 were all the same clutch again, there IS NO clutch that was made for magnas just from 1994 to 1997 is there?

im now without my car until monday, as the mechanic had no time to replace it, but in my eyes, it isnt the mechanics fault, nor is it supercheaps fault, and the blame lies entirely with the supplier, so i will be approaching them witht he issue, if need be threatening legal action as i dont believe that i should be paying the extra $600 for my clutch, after being told it was $200.

the mechanic also told me that the clutch supplied was a pull type release bearing, where apparently V6 3rd gens have a push type? anyone confirm this?

the clutch was a Powermax, adn the only serial number i can see on my receipt is 'SP100703,', not sure if thats a powermax thing or a supercheap thing though.

if anyone has any advice on the situation please do tell, it would be greatly helpful to me.


regards,
Damon

this link does and prices but not for magna clutches

that number you have doesnt matchup with a powermax clutch kit on the lists here

http://www.gimmecarparts.com.au/search.cfm?StartRow=2101&searchtext=K&SearchCategory

http://www.nationalparts.com.au/np/index.html
http://www.nationalparts.com.au/np/powermax/powermax.htm

Take it back for your refund, and cop it sweet i say. It's not worth consuming all your time in dispute with a supplier who I'm sure would not give a rats backside.

Lesson learned mate. Get your money back on the clutch you don't need and be thankful for what you have.

go for a better known brand of clutch

http://cgi.ebay.com.au/Mitsubishi-Magna-V6-3-Litre-Clutch-Kit-4-96-to-3-99_W0QQitemZ4606278841QQihZ014QQcategoryZ10400QQrd Z1QQssPageNameZWD1VQQcmdZViewItem

ive already refunded the clutch, now getting a proper mitsi one.. but i dont know how people can say 'just cop it on the chin'.. really, thats what these companies love you to do. i would not have got my clutch done if i knew the real cost. im an apprentice, and was struggling to even pay for the $200 one.

it was 100% the companies screw up, the consumer should not suffer for their inconpetence

too late now but:
http://www.aussiemagna.com/forums/showthread.php?t=49578

agree with everyone else, sure its misadvertised, but provided u get ur money back u'll be fine

ive already refunded the clutch, now getting a proper mitsi one.. but i dont know how people can say 'just cop it on the chin'.. really, thats what these companies love you to do. i would not have got my clutch done if i knew the real cost. im an apprentice, and was struggling to even pay for the $200 one.

it was 100% the companies screw up, the consumer should not suffer for their inconpetence
Don't use that company again. In life there's all sorts of snags and dodgey people/companies. Through your personal experience you can only hope that you stop someone else making the same mistake as you. That's all we can do. I mean legal action? Think about it.

go for a better known brand of clutch

http://cgi.ebay.com.au/Mitsubishi-Magna-V6-3-Litre-Clutch-Kit-4-96-to-3-99_W0QQitemZ4606278841QQihZ014QQcategoryZ10400QQrd Z1QQssPageNameZWD1VQQcmdZViewItem


it said that this is a pull type clutch in the description

The SP Code is the Special order Code, they will be using that for your refund:)

aah :P got ya with the SP thing.. i thought it might have been :)

as for the legal action thing.. done it previously and it was certainly worth it. a lot of the time these companies cbf getting into the legal thing and just give you the $$ your asking for

I work for the company in question ;) ill keep a lookout thanks for the info

i say go for the legal action.

As my very business-minded father once told me about consumer behaviour and negative impact on sales, word-of-mouth publicity is the most powerful tool of all. If you get good word of mouth (ie cust satisfaction etc) then its doing well. bad word of mouth however, is NOT good, and companies will do what it takes to make an unhappy customer happy. If they aint happy, they'll tell 10 of their friends, and their friends will tell 10 of theirs...so on and so forth. so do it, you might just win it! just make sure the gains outweigh the losses...otherwise, no point

So let me just get this straight. What happened was you ordered a clutch from a company which you thought was the right one, turns out it wasn't the right one because the company had it listed incorrectly. You then had to get the correct one which was more expensive and now you are going to take legal action against the company in the hope they don't wanna go to court so you can score some free money off the company? Well thank you for being the scum of our society. Nothing and no one is perfect and you should take it on the chin and move on with life. Be thankful you have both your arms and you have enough food to eat.

Be thankful you have both your arms and you have enough food to eat.

Exactly, I'm sure there are more important things in life other than cars, or clutches for that matter.

this is why its best to book in with mechanic and let them quote the whole job including parts

if they get the wrong part its there problem. and they will need to pay the extra.

most workshops dont like fitting parts supplyed by the customer
1 because they are the wrong parts
2 because they are cheep and nasty and dont do the job
3 because the mechanic makes no money out of the parts
4 because if there is a problem later the customer will blame the mechanic that fitted the the part.

:stoopid:

Sorry OP, but the supplier isn't giving any mis-information. 1994-1997 are the 2nd gen TS series, the TS was made all the way until early '97.

~$600 is about right for a 3rd gen clutch, ~$200 is about right for a 2nd gen clutch.


Add:
3rd gen V6's require a pull-type clutch, not push. Pull type clutches are significantly more expensive. (Do a search on the forums)

I'm with Disciple; sue them if you want, and we all pay extra in the future to compensate. Buyer beware. $200 sounds cheap for a clutch kit, a good retailer would phone the supplier on the spot to double check the part numbers against your car, and maybe go and look at your vin if they had any doubt whatsoever before they ordered the clutch.
Anyway, small problem; my customers are spending hundreds of thousands of $ on houses and even then the legal fees outweigh the benefits of sueing when there is a mistake. Imagine paying$450,000 for a home and finding out that it had never received a final Council certificate, and there is nothing you can do - because your solicitor was slack- and you own a house that you can't legally live in until you spend $5- $10 k.

When my clutch went the guys wanted $1200 so i said i would go and buy the clutch and the next day they had it up and going again with the new one. Also 600 is a lot for a magna clutch mine was only $514 plus the labour to put it on

So let me just get this straight. What happened was you ordered a clutch from a company which you thought was the right one, turns out it wasn't the right one because the company had it listed incorrectly. You then had to get the correct one which was more expensive and now you are going to take legal action against the company in the hope they don't wanna go to court so you can score some free money off the company? Well thank you for being the scum of our society. Nothing and no one is perfect and you should take it on the chin and move on with life. Be thankful you have both your arms and you have enough food to eat.

scum of society.. your an absolute joke mate.

when i order something, and get told a price, and pay that price, and it turns out that they quoted the wrong part entirely.. i, and no one else, should expect to have to pay more for that part. This is the way our consumer affairs system works. it was their error, and they pay for it.

you crap on about it being the consumer 'living and learning', but its quite the other way around. the company must accept their mistake, pay for it, and learn from it by correcting the mistake from happening again.

I am not particularly holding a grudge against Powermax, these thigns happen, and as said, i expect to be conpensated for their error. if all goes smoothly, then they can consider me a happy customer, and i would be more than happy to recommend a company with good customer service.

as for the being 2nd gen thing.. they stopped manufacturing mid 1996, when the TE came out (according to everything ive looked up about it), and either way, their parts list stated specifically that it was for a TE 3.0L, the fault is undeniable.

also as for not being worth taking to court at all, it would be a simple matter of a small claims case, not very costly at all on my behalf. if need be i am willing to take that step, but with luck the company will gratiously accept the fault.

dude, don't stress about it. the company did wrong and you're right. how much are you out-of-pocket by anyway? either way it's money u coulda spent doing something else...small claims case doesnt cost much, i say go for it, it'll stop it happening again.

-ian

TS Magnas were in production until the very beginning of '97 because they hadnt released the 3rd gen wagon until that year, as far as I know thats how it happened.

scum of society.. your an absolute joke mate.

when i order something, and get told a price, and pay that price, and it turns out that they quoted the wrong part entirely.. i, and no one else, should expect to have to pay more for that part. This is the way our consumer affairs system works. it was their error, and they pay for it.

you crap on about it being the consumer 'living and learning', but its quite the other way around. the company must accept their mistake, pay for it, and learn from it by correcting the mistake from happening again..
Right. Listen here ********. You are completely wrong from the get-go. You will want to check your facts before you go shooting your god damn mouth off. The TS Magna continued production like the above post says, until 97 with the wagons.

Source: Redbook (http://www.redbookasiapacific.com/au/vehicle/vehicles.php?make=MITS&family=PSMAGNA&year=19970)

Source: Wiki. (http://en.wikipedia.org/wiki/Mitsubishi_Magna)

This body shape was replaced by the all new TE series in 1996 although TS wagon stocks continued into 1997 until the new TE wagon was ready for launch.

Now, maybe if you did some friggen research before you ordered your clutch and actually knew what part number you were after before you ordered it you wouldn't of stuffed up so royally. Then because of your own incompetence and laziness you ordered the wrong part. The company didn't have the part listed wrong at all, you were just too stupid and lazy to order the right part.

Now you want to take a company to court because you're stupid? And I'm a joke?! :rant:

Next time do us all a favour and check your facts and do some research instead of shooting from the hip and being made to look the fool.

scum of society.. your an absolute joke mate.

when i order something, and get told a price, and pay that price, and it turns out that they quoted the wrong part entirely.. i, and no one else, should expect to have to pay more for that part. This is the way our consumer affairs system works. it was their error, and they pay for it.

you crap on about it being the consumer 'living and learning', but its quite the other way around. the company must accept their mistake, pay for it, and learn from it by correcting the mistake from happening again.

I am not particularly holding a grudge against Powermax, these thigns happen, and as said, i expect to be conpensated for their error. if all goes smoothly, then they can consider me a happy customer, and i would be more than happy to recommend a company with good customer service.

also as for not being worth taking to court at all, it would be a simple matter of a small claims case, not very costly at all on my behalf. if need be i am willing to take that step, but with luck the company will gratiously accept the fault.


Mate, i work retail...and have for years. Mistakes happen. Deal with it. In the companies I work for we would tell you to stick it if you tried to get money for us. We are all humans. A refund, a discount, something like that. But now its like you basically want a free clutch...and some!! Do you think Powermax should just give you $1200 for the stress it caused??

Anyway, its proven that the 2nd Gen's lasted until 1997. So I think, if you payed attention to what you were ordering, instead of assuming because of the year, you would be right. I order for a TP Magna, not a 1990 Magna. I could otherwise by TR parts....but i mean, heck, i could lodge a claims case against Supercheap/AutoPro/AutoBarn then couldnt i?

I order for a TP Magna, not a 1990 Magna. I could otherwise by TR parts....but i mean, heck, i could lodge a claims case against Supercheap/AutoPro/AutoBarn then couldnt i?
This is a good point also. If I order a meal from McDonalds and get the wrong one, could I take them to court because I got the wrong burger? I should sue them for pain and suffering!

Woob,
Harden the **** up.
You aren't out of pocket, the part cost you $600 not $200..at the end of the day that's what you were going to be paying no matter what. Take them to court, and watch the magistrate laugh at your ass and order you to pay their legal fees.
Suck it up and pay it off when you can - just like the rest of us.
****.


This is a good point also. If I order a meal from McDonalds and get the wrong one, could I take them to court because I got the wrong burger? I should sue them for pain and suffering!

:bowrofl:

The problem is you went to Supercheap... They dont know their ass from their elbow! lol

When i bought my kit i went to Mitsubishi ( i wasnt looking for a cheap way out )to buy a factory one and quoted my VIN and guess what? I got the correct kit!

Deal with it mistakes happen

take it like a man.
all you could do is many ask for a discount on the right part
and don't buy from supercheap auto for parts if you love your car buy from a reliable place

enough with the winging
/thread