Most of you will know Pam and I bought a TJ Sports about 3 or 4 months ago. Well, it was time for a service the other day and we bought the extended warranty that dealers offer and to keep with the warranty, we have to get it serviced at the dealership. Now before anybody says that they aren't worth crap, well, this one was, i took the paperwork home and checked it out.

Anyway, it was booked in on Tuesday afternoon, and was told that it wouldn't be more than $185, not too bad i thought. Checked the book, it would be due for the 135000, which included a coolant change, brake fluid change, and a transmission oil change.

Did any of that get done?.............NOT ON YOUR NELLY.

They charged me $185 for a filter and oil change. Oh yeah, $6 for an interior light globe, and then tried to tell me i needed a knew interior light assy because the one in there stayed on when you closed the door.

I will be ringing and speaking to the so called service manager and discussing this so called "service".

Next one will be done by me, in a month or so.

/rant

Most of you will know Pam and I bought a TJ Sports about 3 or 4 months ago. Well, it was time for a service the other day and we bought the extended warranty that dealers offer and to keep with the warranty, we have to get it serviced at the dealership. Now before anybody says that they aren't worth crap, well, this one was, i took the paperwork home and checked it out.

Anyway, it was booked in on Tuesday afternoon, and was told that it wouldn't be more than $185, not too bad i thought. Checked the book, it would be due for the 135000, which included a coolant change, brake fluid change, and a transmission oil change.

Did any of that get done?.............NOT ON YOUR NELLY.

They charged me $185 for a filter and oil change. Oh yeah, $6 for an interior light globe, and then tried to tell me i needed a knew interior light assy because the one in there stayed on when you closed the door.

I will be ringing and speaking to the so called service manager and discussing this so called "service".

Next one will be done by me, in a month or so.

/rant

Oh crap. I can't beleive what some of those bastards out there get up to. Seems rarer and rarer to find decent service these days.

On a segway, I just did the trans flush and coolant change myself. Trans flush was quite a long job. Nearly two cautious hours, but quite straight forward. Coolant was about an hour and didn't go quite so smooth - rear bank block drain plug impossible to get at with Pacemaker extractors there. Still, I got 9 litres of the 9.5 out and got the new coolant in. Took the trouble to change the large coolant EMS sensor at same time. Interestingly the temp gauge runs one full notch cooler than it did before.

we bought the extended warranty that dealers offer and to keep with the warranty, we have to get it serviced at the dealership. You actually bought the extended warranty??? Most used car dealers just use this as a free sweetner to get the sale over the line. Thats crazy, those things aren't worth the paper their printed on when you read the fine print.

Thats crazy, those things aren't worth the paper their printed on when you read the fine print.

Thats absolute rubbish....well, it may be true with some of them - but as the poster stated, his was worth it.......and so ius mine, which was actually included free with my negotiations

i have made 2 warranty claims,

1st was having all the lifters removed cleaned flushed, re-pumped, tested, 8 replaced (at $50 a pop)......just cause i wasnt happy with the tappet rattle.....

2nd was cause i have a tramlining problem which NO_ONE can figure out the exact cause.......Mitsu replaced the steering rack with a brand newi........"just to see if it made any difference" - which it didnt.......now both of those exersises were quite expensive, particularly labour.....all covered under warranty......

i do note however that some dealer warranties are "only fixed if it breaks"....but definately not all

so you can eat your words mate

Anyway, it was booked in on Tuesday afternoon, and was told that it wouldn't be more than $185, not too bad i thought. Checked the book, it would be due for the 135000, which included a coolant change, brake fluid change, and a transmission oil change.
They charged me $185 for a filter and oil change. Oh yeah, $6 for an interior light globe, and then tried to tell me i needed a knew interior light assy because the one in there stayed on when you closed the door.

/rant

Trans oil is due at 105000. Front spark plugs and air filter are due at 135.

Did they ask you before they replaced the interior globe? Usually only exterior lights are done.

so you can eat your words mateOh well, prove me wrong, post your warranty's exemptions and exclusions.

Let me know the cost limit amount and excluded items too.

I was offered a Network Q warranty on my Vehicle, there were so many excluded items it was not funny, and additionally, IIRC it has a $1,000 limit per component, ie, won't cover gearbox, major engine work etc.

Was this a Mitsu dealer or other secondhand dealer?

Trans oil is due at 105000. Front spark plugs and air filter are due at 135.

Did they ask you before they replaced the interior globe? Usually only exterior lights are done.

Mate, i read the book, on the 135000 service it stated that the transmission fluid(manual) was due to be changed.

Interior light was requested to be looked at under warranty(it was covered, i checked the booklet), but they still wanted to change it and charge me $114 for it, because it stayed on after the door was closed. mind you, this is a mitsubishi dealer too. I bet an apprentice worked on it, either that or a holden mechanic(they are a combined holden/mitsu dealer).

Mate, i read the book, on the 135000 service it stated that the transmission fluid(manual) was due to be changed.

Interior light was requested to be looked at under warranty(it was covered, i checked the booklet), but they still wanted to change it and charge me $114 for it, because it stayed on after the door was closed. mind you, this is a mitsubishi dealer too. I bet an apprentice worked on it, either that or a holden mechanic(they are a combined holden/mitsu dealer).

Ok I thought you meant auto trans. Manuals are quite rare and bet they didnt even realise it was to be replaced. Pretty poor really.

The TJs dont have auto delay on the interior light do they? I cant remember, mine hasn't worked in ages.

Wild guess here..........Heritage Mitsubishi??

As a second hand car salesman i recommend NOT buying any warranty at all, Unless its a factory warranty. Aftermarket warranties are useless waste of money.

ring them up, and ask what is ment to be done for a log book service for your KMS - chances are, they will say everything thats in your book thats ment to be done.
get the receptionists name, then ask to speak to the manager, and relay the entire conversation again to him and then drop the "i got my car serviced and this this and this wasnt done, why not? you charged me for it"

im sure it will end up with "oh, im terribly sorry, please bring your car in ASAP and we will correct it."
thats your time you drop in any freebies you think you might need - a tank of fuel for your troubles of running the car around back and forth for thier incompetence.

i thought they where all 'fade out' interior lights? maybe not all got them..


i NEVER EVER buy the dealer extended warrenty - its never worth it. even when i buy a new car and get a new car warrenty, why would you need to buy the extra warrenty that covers jack ****!?

So did you tell them at the time of booking that it was a 135,000km service? Did they have the chance to quote you knowing that?

Ah, forget it.:rant: When I asked my Mitsu dealer to fix the leaking back windows in the wagon all they did was put someone in the back, run a hose over it and confirm that it was leaking and charged me $60!:nuts:

1st was having all the lifters removed cleaned flushed, re-pumped, tested, 8 replaced (at $50 a pop)......just cause i wasnt happy with the tappet rattle.....



$50 if you get the ones from mits, $16 if you get the after market ones which are made in the same factory lol

But yes, while some are rubbish, there are some great ones out there too.

Mits dealers wonder why they can not sell cars, if they gave all customers the WOW factor when they service, people would not care about the extra cost of service, more would use them, more would also buy the cars and more money made. Oh I forgot, there is not a decent large car made by Mitsubishi any more lol

Just a thought, hasn't the government made it illegal for dealerships to force you to go to them (or their chosen mechanic) in order to keep your warranty valid?

I thought you just had to get warranty claims done through them, and get your car regularly serviced as per logbook at any licenced mechanics?

Although I guess dealers will always try and tell you that you have to use them to see if it works.

Or is it different with extended warranties?

well i have started taking my car back to mitsibishi for srvicng and getting most of my work done, and i cant be happier. might be because they have done quite a bit of work in the past few months replacing rocket cover gaskets, leaking cam caps, cam and crank seals, timing belt, a CV joint, coolant flush, brake fluid flush, power steering belt, and replaced the oil pressure switch. charged me less per hour then he should of and took hours of, so much so, he had to go ask the service manager if this was ok. eg: got all of the above done, took 12 hours, charged me for 9 hours, at a lower rate. just saying not all mitisiibishi servicing are bad.

mike

i got a aswn warranty with mine didnt and wouldnt have paid for it but have a major advantage of a mate working at one of the selected workshops for claims. It is very precise on things they cover ie if it breaks here not here etc. my mate just breaks it in the right spot for me and all done. For my services just has to be done every 10000 by a licenced mechanic then send in receipt for it.

I bought my Magna second hand from Wyong Nissan (Central Coast Motor Group) and they gave me a Dealer Extanded Warranty that covered anything mitsu covered for 2 years and I got a Pully, engine mount, fuel gauge float, and a oxygen sensor just before it ended 7 months ago. I still go to them now even tho the warranty is up because they have done a great job on it over the past 2 and a half years that I have owned it.

Wild guess here..........Heritage Mitsubishi??

i hope it wasnt them ive got my car book in soon for a tranny flush.

i hope it wasnt them ive got my car book in soon for a tranny flush.

While you are there, see if the actually have the flushing machine and that they dont just do a drain/refill.

Also let me know what they charge you for it, how long it takes and if they are able to do it on a saturday. If not Ill just take it to klosters near where I work.

While you are there, see if the actually have the flushing machine and that they dont just do a drain/refill.

Also let me know what they charge you for it, how long it takes and if they are able to do it on a saturday. If not Ill just take it to klosters near where I work.

ill check tomorrow, and i wouldnt use klosters i know a couple of the apprentices there, they dont tend to treat customers cars very well aka fang them around to test them etc.

ill check tomorrow, and i wouldnt use klosters i know a couple of the apprentices there, they dont tend to treat customers cars very well aka fang them around to test them etc.

I have heard the same, hence willing to travel to Maitland as I have had stuff done there in the past and they seem to be reasonable....

I have heard the same, hence willing to travel to Maitland as I have had stuff done there in the past and they seem to be reasonable....

yeah i annoy there spare parts every other day on random bits for my car so i can organise fundage hehe. They did a good job on the old girls lancer when it went in for warranty work (was getting noise from the springs rubbing against the bottom of the shock)

However I did have one beef with Heritage, but it was sorted and they were quite red-faced, but apologetic all the same.

Had a KR with a rooted inner CV, took it to them as I had heaps of cash and the car cost me basically nothing so I cbf doing it myself, they offered to replace the entire shaft as they had one there, I agreed, take the car home, all is good.

Come out in the morning, massive puddle of tranny fluid everywhere, filled her up with a bottle I had in the shed, took it back, by the time I got there there was clouds of smoke from the fluid leaking onto the exhaust.

Turns out they replaced the shaft with one from a 4cyl that was about an inch shorter so it didnt actually go all the way into the gearbox, and when you looked at it you could see a gap of roughly an inch between the flat bit that goes against the seal and the actual seal itself.

Problem was identified (by me, but didnt mention it, wanted to see if they were cluey enough, they were) new shaft was installed, gearbox was refilled and car was washed. Even gave me a bottle of SP3 to replace the one I leaked on the way over there (without me asking)

I believe that problems will happen, but its how companies deal with them that is the true measure of service.

I wasnt rude to them as I didnt really care, it was a second car anyway, they were very helpful and I will go there again if required. This time however the Apprentice/Holden mechanic can stay the **** away from my car :)

However I did have one beef with Heritage, but it was sorted and they were quite red-faced, but apologetic all the same.

Had a KR with a rooted inner CV, took it to them as I had heaps of cash and the car cost me basically nothing so I cbf doing it myself, they offered to replace the entire shaft as they had one there, I agreed, take the car home, all is good.

Come out in the morning, massive puddle of tranny fluid everywhere, filled her up with a bottle I had in the shed, took it back, by the time I got there there was clouds of smoke from the fluid leaking onto the exhaust.

Turns out they replaced the shaft with one from a 4cyl that was about an inch shorter so it didnt actually go all the way into the gearbox, and when you looked at it you could see a gap of roughly an inch between the flat bit that goes against the seal and the actual seal itself.

Problem was identified (by me, but didnt mention it, wanted to see if they were cluey enough, they were) new shaft was installed, gearbox was refilled and car was washed. Even gave me a bottle of SP3 to replace the one I leaked on the way over there (without me asking)

I believe that problems will happen, but its how companies deal with them that is the true measure of service.

I wasnt rude to them as I didnt really care, it was a second car anyway, they were very helpful and I will go there again if required. This time however the Apprentice/Holden mechanic can stay the **** away from my car :)

sounds like it came good in the end, but ill only take my car for the tranny service then everything else is done by my local mechanic and i hope when i tell them no apprentices to touch my car they will respect that and only a qualified mechanic to touch it

Wild guess here..........Heritage Mitsubishi??


Yep, surely was. Reason I'm not taking it back is simply because it it a Mitsubishi dealership, and the fact that they didn't know that one of there products has a fading interior light. The car isn't that old, and if they payed attention to what they are doing, then they wouldn't stuff up.

Ok I thought you meant auto trans. Manuals are quite rare and bet they didnt even realise it was to be replaced. Pretty poor really.

The TJs dont have auto delay on the interior light do they? I cant remember, mine hasn't worked in ages.

my service book stated that my trans fluid had to be replaced at my last service. when i picked up the car, i asked the guy (who was a SALESMAN not a mechanic), whether it had been done, and he assured me it didnt really matter for my car. its a manual not an auto you ****! grr.

col crawford service dont know their head from their ass. i dont recommend them one bit. they gave me the run around as it was, just to book my service