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View Full Version : Advice Needed.



".LIAM."
30-05-2009, 02:15 PM
As the title says, im after some advice.
I recently got my timing chain replaced, being a big job I made sure the mechanic was VACC Approved, for peice of mind.

Over the past 2 weeks, since the chain has been done, the engine is very quite.

However, when I recieved it back from the workshop I noticed a few issues.

My rocker cover had a crack in it, which now seeps oil, i was charged $37.50 for oil but oil filter was never replaced(this should be changed with oil?), the aircon belt was never tightened and when i went to demist my window it made a loud deafing screeching noise in the middle of a busy street, the rocker cover gasket was not replaced and it is seeping oil from under the rocker cover aswell. They also bent the top of my oil dipstick.

Now my car is leaking a fair bit of oil, it was not before it went into the shop.

Now, how many of these issues could be caused buy taking out the engine?? Should the filter have been changed? Should they have replaced the rocker cover gasket? I defiently know they should not have cracked the rocker cover, bent my dipstick or left the aircon belt loose!!

I will be going in on Monday demanding some of the things replaced free of charge, but firstly need some advice before i go in and make a scene!!

After paying $1200, i do expect something.
Also, is it worth contacting VACC?

Cheers Guys,

Liam.

blue penguin
30-05-2009, 02:59 PM
The best way to get them offside is to charge in there "demanding" anything.

Far better would be to walk in there and politely ask to speak to the service manager and outline the condition of the car prior to bringing it in, the nature of the work performed and the expectations you had, and the condition of the car when you picked it up. At this point you then ask them what they can do to put things right.

Note that we're a fair way in by now, and still no demands have been made, just a polite outlining of the situation followed by a polite request for a response.

Whatever their response may be, ask for it in writing so that you can be sure that you have fully understood what they now intend to do, and any costs involved. If there's anything you don't understand, or disagree with, don't get aggro or make threats, but ask for further clarification.

When you're done, you can either go ahead with whatever they propose if you're actually happy with it, or else you can go to someone else for advice (such as the VACC). The best part of it all if you do need to take advice or further action is that you haven't gone out of your way to piss anyone off (which is all you're likely to do by going charging in making demands, no matter how reasonable you think it may be), and you've also got in writing what they proposed to do to resolve the situation. This last point is important, since it can be added to whatever other documentation you have (eg. the original quote, the receipt for the job, etc) to support your case against them if they fail to be reasonable.