Hi folks, having some problems at the moment with an 05 Verada.

Vehicle has a full Mitsubishi service history from new, one owner till my dad bought it a few months back. It really is immaculate!!

At 93K the vehicle developed a noisey lifter that was intermittant. The car was taken to the dealer who dismissed the problem. Vehicle was then tested my RACQ and reported the quite audible sound.

Dealer agreed to install a new set of lifters and the job would be, vehicle dropped off in the morning and picked up the following afternoon.

Two sets of new lifters later and 2 and a half weeks later the dealer has told us this afternoon that they have no idea what is wrong and all the lifters are now clattering away. They removed the sump to check for a blockage to the pickup as they suspected a dodgy oil pickup but no luck.

We don't know if they did an oil pressure check but if anything the oil light is out in a blink in the mornings.

Anyone here able to shed any light on the situation? It could appear that they are going to drop the car in our laps and it sounds like a direct injection diesel.

On a another issue, Mitsubishi are unable to tell us when the vehicle will be ready and the absolutely refuse to provide a load vehicle. We kind of copped it sweet for the first few weeks, it will be 3 weeks Tuesday that they have had the car but since they can give us no answer we asked for a car.

Hi folks, having some problems at the moment with an 05 Verada.

Vehicle has a full Mitsubishi service history from new, one owner till my dad bought it a few months back. It really is immaculate!!

At 93K the vehicle developed a noisey lifter that was intermittant. The car was taken to the dealer who dismissed the problem. Vehicle was then tested my RACQ and reported the quite audible sound.

Dealer agreed to install a new set of lifters and the job would be, vehicle dropped off in the morning and picked up the following afternoon.

Two sets of new lifters later and 2 and a half weeks later the dealer has told us this afternoon that they have no idea what is wrong and all the lifters are now clattering away. They removed the sump to check for a blockage to the pickup as they suspected a dodgy oil pickup but no luck.

We don't know if they did an oil pressure check but if anything the oil light is out in a blink in the mornings.

Anyone here able to shed any light on the situation? It could appear that they are going to drop the car in our laps and it sounds like a direct injection diesel.

On a another issue, Mitsubishi are unable to tell us when the vehicle will be ready and the absolutely refuse to provide a load vehicle. We kind of copped it sweet for the first few weeks, it will be 3 weeks Tuesday that they have had the car but since they can give us no answer we asked for a car.

Well I can tell you that their policy in May 2009 was after 2 weeks a hire car from Thrifty was provided at no cost. This is what I got out of them when I had a harmonic balancer separate and spoke to their customer service centre and explained to them that we were a single car family.

31 days later we had it back, completely covered in industrial fallout and birdshit. A most memorable moment of first class service.

I wonder if they primed the lash adjusters before installation?

Anyway you can try consumer affairs I guess but i had little joy there as loose terms like "reasonable time" are used which opens it to interpretation. I do remember the lady saying that this was becoming more & more of an issue with customers waiting for parts to arrive for vehicle repairs under warranty, and what one person may consider as a reasonable time might completely be unreasonable for someone else with one vehicle.

My local dealer offers a hire car half their normal daily rate for warranty work and if it come back for the same issue you get the car for free + fuel. I think the days of free courtesy cars are gone and in Darwin they were doing it so tough that there were no courtesy vehicle and no service staff including the Manager had company vehicles either.

Hard to believe that after 9 years of production they held "0" harmonic balancers in Australia.

I wonder how all the original owners will be treated with the 10 year drivetrain extension?

They're certainly chewing up what little warranty you must have left. i can't see how they can keep your vehicle and not keep you informed or have some plan of attack.

Anyway you can try consumer affairs I guess but i had little joy there as loose terms like "reasonable time" are used which opens it to interpretation. I do remember the lady saying that this was becoming more & more of an issue with customers waiting for parts to arrive for vehicle repairs under warranty, and what one person may consider as a reasonable time might completely be unreasonable for someone else with one vehicle.



When I rang Mitsubishi Australia I asked them "if the dealer has told us they cannot fix the problem and they do not know what it is" where do I go from there? They (Mit Oz) kept saying dealers are franchises and we have no say in how they operate. So I said why am I ringing you? what do you actually do for the customer? She said if you get no satisfaction from the dealer ring consumer affairs. Thanks Mitsu Aust.

I rang the dealer concerned again without the presence of my dad who I thought ws going to have a bloody stroke. He said he thinks the rear bank is not getting adequate oil pressure.

I cannot see how that would be possible. I asked if they checked oil pressure? His answer was that the front bank is where oil pressure reading come from so it wouldn't indicate a problem.

He said they took the lifters out this arvy and the rear set had leaked down which is why he came to the conclusion the rear is not getting enough oil.

When I rang Mitsubishi Australia I asked them "if the dealer has told us they cannot fix the problem and they do not know what it is" where do I go from there? They (Mit Oz) kept saying dealers are franchises and we have no say in how they operate. So I said why am I ringing you? what do you actually do for the customer? She said if you get no satisfaction from the dealer ring consumer affairs. Thanks Mitsu Aust.

Well traditionally the dealer would contact Tech Support but if they've retrenched that person as well then holy Proverbial. Everybody better stop buying Mitsubishi.

Do it then, contact consumer affairs, document everthing and place all requests in writing. The warranty is with MMAL not the dealer and as such they have the obligation to fulfil it. MMAL pays the dealer for the work. You've had it inspected by the RACQ so I assume you are a member and i think they have a free legal service as well or surely they'd be interested in how MMAL is currently handling their obligations to product made here since the plant has shutdown. The governments poured millions into this company to keep it afloat, hell throw a member of parliament and A Current Affair as well.

Time is your enemy here so get cracking, they try to wear you down but it's worse than it was than you started.


The only problem I can see is if the dealer techs have stuffed up big time and the dealer is liable for subsequent repairs. An intermittent noisy lash adjuster is not that un common, regular oil changes and correct grade of oil helps prevent this. My 2005 Tw has 106 000 k on it now and yet to have a lash adjuster issue.

Note: Just reading what MMAL said about ringing consumer affairs, you never know but maybe the poor person on the phone might be as frustrated as you and genuinely feels you should contact Consumer Affairs in order to get things moving. It's quite possible that call centre is totally without the tech support it had in the past, and who knows what the working environment is like.

Hi folks. Mitsubishi finally sorted this one out. It took 4 weeks and 1 day at the dealer. Not an inkling of a loan car was ever happening according to them. They ranh one day out of the blue after saying they were lost for ideas on the problem. They finally said the consulted Mitsu Aust for advice and the heads came off and they found a blockage. That is all they have ever mentioned, no extra details. The car runs perfect and is silent as a mouse. Fuel economy has improved to the tune of between 0.5 to 1 litre per hundred so I have to say we are happy. It would be nice to know what exactly was wrong but ........

Glad to hear it's all sorted out and the car's no longer sounding like a diesel. It's a pity it took so long to fix and you didn't get a hire car for any of the down time. Makes you wonder when Mitsubishi Australia says it has no say in how its dealers operate. Whether the dealership is a franchise shouldn't make any difference.