Parramatta Website Design: Content is King (Still!)

"The Web we know now, which loads into a browser window in essentially static screenfuls, is only an embryo of the Web to come. The first glimmerings of Web 2.0 are beginning to appear, and we are just starting to see how that embryo might develop. The Web will be understood not as screenfuls of text and graphics but as a transport mechanism, the ether through which interactivity happens. It will [...] appear on your computer screen, [...] on your TV set [...] your car dashboard [...] your cell phone [...] hand-held game machines [...] maybe even your microwave oven."

Writing when Palm Inc. introduced its first web-capable personal digital assistant (supporting Web access with WAP), DiNucci saw the Web "fragmenting" into a future that extended beyond the browser/PC combination it was identified with. She focused on how the basic information structure and hyper-linking mechanism introduced by HTTP would be used by a variety of devices and platforms. As such, her "2.0" designation refers to the next version of the Web that does not directly relate to the term's current use.

The term Web 2.0 did not resurface until 2002.^[21][22][23] Companies such as Amazon, Facebook, Twitter, and Google, made it easy to connect and engage in online transactions. Web 2.0 introduced new features, such as multimedia content and interactive web applications, which mainly consisted of two-dimensional screens.^[24] Kinsley and Eric focus on the concepts currently associated with the term where, as Scott Dietzen puts it, "the Web becomes a universal, standards-based integration platform".^[23] In 2004, the term began to popularize when O'Reilly Media and MediaLive hosted the first Web 2.0 conference. In their opening remarks, John Battelle and Tim O'Reilly outlined their definition of the "Web as Platform", where software applications are built upon the Web as opposed to upon the desktop. The unique aspect of this migration, they argued, is that "customers are building your business for you".^[25] They argued that the activities of users generating content (in the form of ideas, text, videos, or pictures) could be "harnessed" to create value. O'Reilly and Battelle contrasted Web 2.0 with what they called "Web 1.0". They associated this term with the business models of Netscape and the Encyclopædia Britannica Online. For example,

"Netscape framed 'the web as platform' in terms of the old software paradigm: their flagship product was the web browser, a desktop application, and their strategy was to use their dominance in the browser market to establish a market for high-priced server products. Control over standards for displaying content and applications in the browser would, in theory, give Netscape the kind of market power enjoyed by Microsoft in the PC market. Much like the 'horseless carriage' framed the automobile as an extension of the familiar, Netscape promoted a 'webtop' to replace the desktop, and planned to populate that webtop with information updates and applets pushed to the webtop by information providers who would purchase Netscape servers.^[26]"

In short, Netscape focused on creating software, releasing updates and bug fixes, and distributing it to the end users. O'Reilly contrasted this with Google, a company that did not, at the time, focus on producing end-user software, but instead on providing a service based on data, such as the links that Web page authors make between sites. Google exploits this user-generated content to offer Web searches based on reputation through its "PageRank" algorithm. Unlike software, which undergoes scheduled releases, such services are constantly updated, a process called "the perpetual beta". A similar difference can be seen between the Encyclopædia Britannica Online and Wikipedia – while the Britannica relies upon experts to write articles and release them periodically in publications, Wikipedia relies on trust in (sometimes anonymous) community members to constantly write and edit content. Wikipedia editors are not required to have educational credentials, such as degrees, in the subjects in which they are editing. Wikipedia is not based on subject-matter expertise, but rather on an adaptation of the open source software adage "given enough eyeballs, all bugs are shallow". This maxim is stating that if enough users are able to look at a software product's code (or a website), then these users will be able to fix any "bugs" or other problems. The Wikipedia volunteer editor community produces, edits, and updates articles constantly. Web 2.0 conferences have been held every year since 2004, attracting entrepreneurs, representatives from large companies, tech experts and technology reporters.

The popularity of Web 2.0 was acknowledged by 2006 TIME magazine Person of The Year (You).^[27] That is, TIME selected the masses of users who were participating in content creation on social networks, blogs, wikis, and media sharing sites.

In the cover story, Lev Grossman explains:

"It's a story about community and collaboration on a scale never seen before. It's about the cosmic compendium of knowledge Wikipedia and the million-channel people's network YouTube and the online metropolis MySpace. It's about the many wresting power from the few and helping one another for nothing and how that will not only change the world but also change the way the world changes."

Instead of merely reading a Web 2.0 site, a user is invited to contribute to the site's content by commenting on published articles, or creating a user account] or profile on the site, which may enable increased participation. By increasing emphasis on these already-extant capabilities, they encourage users to rely more on their browser for user interface, application software ("apps") and file storage facilities. This has been called "network as platform" computing.^[5] Major features of Web 2.0 include social networking websites, self-publishing platforms (e.g., WordPress' easy-to-use blog and website creation tools), "tagging" (which enables users to label websites, videos or photos in some fashion), "like" buttons (which enable a user to indicate that they are pleased by online content), and social bookmarking.

Users can provide the data and exercise some control over what they share on a Web 2.0 site.^[5][28] These sites may have an "architecture of participation" that encourages users to add value to the application as they use it.^[4][5] Users can add value in many ways, such as uploading their own content on blogs, consumer-evaluation platforms (e.g. Amazon and eBay), news websites (e.g. responding in the comment section), social networking services, media-sharing websites (e.g. YouTube and Instagram) and collaborative-writing projects.^[29] Some scholars argue that cloud computing is an example of Web 2.0 because it is simply an implication of computing on the Internet.^[30]

Web 2.0 offers almost all users the same freedom to contribute,^[31] which can lead to effects that are varyingly perceived as productive by members of a given community or not, which can lead to emotional distress and disagreement. The impossibility of excluding group members who do not contribute to the provision of goods (i.e., to the creation of a user-generated website) from sharing the benefits (of using the website) gives rise to the possibility that serious members will prefer to withhold their contribution of effort and "free ride" on the contributions of others.^[32] This requires what is sometimes called radical trust by the management of the Web site.

Encyclopaedia Britannica calls Wikipedia "the epitome of the so-called Web 2.0" and describes what many view as the ideal of a Web 2.0 platform as "an egalitarian environment where the web of social software enmeshes users in both their real and virtual-reality workplaces."^[33]

According to Best,^[34] the characteristics of Web 2.0 are rich user experience, user participation, dynamic content, metadata, Web standards, and scalability. Further characteristics, such as openness, freedom,^[35] and collective intelligence^[36] by way of user participation, can also be viewed as essential attributes of Web 2.0. Some websites require users to contribute user-generated content to have access to the website, to discourage "free riding".

The key features of Web 2.0 include:^{[citation needed]}

1. Folksonomy – free classification of information; allows users to collectively classify and find information (e.g. "tagging" of websites, images, videos or links)
2. Rich user experience – dynamic content that is responsive to user input (e.g., a user can "click" on an image to enlarge it or find out more information)
3. User participation – information flows two ways between the site owner and site users by means of evaluation, review, and online commenting. Site users also typically create user-generated content for others to see (e.g., Wikipedia, an online encyclopedia that anyone can write articles for or edit)
4. Software as a service (SaaS) – Web 2.0 sites developed APIs to allow automated usage, such as by a Web "app" (software application) or a mashup
5. Mass participation – near-universal web access leads to differentiation of concerns, from the traditional Internet user base (who tended to be hackers and computer hobbyists) to a wider variety of users, drastically changing the audience of internet users.

The client-side (Web browser) technologies used in Web 2.0 development include Ajax and JavaScript frameworks. Ajax programming uses JavaScript and the Document Object Model (DOM) to update selected regions of the page area without undergoing a full page reload. To allow users to continue interacting with the page, communications such as data requests going to the server are separated from data coming back to the page (asynchronously).

Otherwise, the user would have to routinely wait for the data to come back before they can do anything else on that page, just as a user has to wait for a page to complete the reload. This also increases the overall performance of the site, as the sending of requests can complete quicker independent of blocking and queueing required to send data back to the client. The data fetched by an Ajax request is typically formatted in XML or JSON (JavaScript Object Notation) format, two widely used structured data formats. Since both of these formats are natively understood by JavaScript, a programmer can easily use them to transmit structured data in their Web application.

When this data is received via Ajax, the JavaScript program then uses the Document Object Model to dynamically update the Web page based on the new data, allowing for rapid and interactive user experience. In short, using these techniques, web designers can make their pages function like desktop applications. For example, Google Docs uses this technique to create a Web-based word processor.

As a widely available plug-in independent of W3C standards (the World Wide Web Consortium is the governing body of Web standards and protocols), Adobe Flash was capable of doing many things that were not possible pre-HTML5. Of Flash's many capabilities, the most commonly used was its ability to integrate streaming multimedia into HTML pages. With the introduction of HTML5 in 2010 and the growing concerns with Flash's security, the role of Flash became obsolete, with browser support ending on December 31, 2020.

In addition to Flash and Ajax, JavaScript/Ajax frameworks have recently become a very popular means of creating Web 2.0 sites. At their core, these frameworks use the same technology as JavaScript, Ajax, and the DOM. However, frameworks smooth over inconsistencies between Web browsers and extend the functionality available to developers. Many of them also come with customizable, prefabricated 'widgets' that accomplish such common tasks as picking a date from a calendar, displaying a data chart, or making a tabbed panel.

On the server-side, Web 2.0 uses many of the same technologies as Web 1.0. Languages such as Perl, PHP, Python, Ruby, as well as Enterprise Java (J2EE) and Microsoft.NET Framework, are used by developers to output data dynamically using information from files and databases. This allows websites and web services to share machine readable formats such as XML (Atom, RSS, etc.) and JSON. When data is available in one of these formats, another website can use it to integrate a portion of that site's functionality.

Web 2.0 can be described in three parts:

• Rich web application – defines the experience brought from desktop to browser, whether it is "rich" from a graphical point of view or a usability/interactivity or features point of view.^{[contradictory]}
• Web-oriented architecture (WOA) – defines how Web 2.0 applications expose their functionality so that other applications can leverage and integrate the functionality providing a set of much richer applications. Examples are feeds, RSS feeds, web services, mashups.
• Social Web – defines how Web 2.0 websites tend to interact much more with the end user and make the end user an integral part of the website, either by adding his or her profile, adding comments on content, uploading new content, or adding user-generated content (e.g., personal digital photos).

As such, Web 2.0 draws together the capabilities of client- and server-side software, content syndication and the use of network protocols. Standards-oriented Web browsers may use plug-ins and software extensions to handle the content and user interactions. Web 2.0 sites provide users with information storage, creation, and dissemination capabilities that were not possible in the environment known as "Web 1.0".

Web 2.0 sites include the following features and techniques, referred to as the acronym SLATES by Andrew McAfee:^[37]

Search

Finding information through keyword search.

Links to other websites

Connects information sources together using the model of the Web.

Authoring

The ability to create and update content leads to the collaborative work of many authors. Wiki users may extend, undo, redo and edit each other's work. Comment systems allow readers to contribute their viewpoints.

Tags

Categorization of content by users adding "tags" — short, usually one-word or two-word descriptions — to facilitate searching. For example, a user can tag a metal song as "death metal". Collections of tags created by many users within a single system may be referred to as "folksonomies" (i.e., folk taxonomies).

Extensions

Software that makes the Web an application platform as well as a document server. Examples include Adobe Reader, Adobe Flash, Microsoft Silverlight, ActiveX, Oracle Java, QuickTime, WPS Office and Windows Media.

Signals

The use of syndication technology, such as RSS feeds to notify users of content changes.

While SLATES forms the basic framework of Enterprise 2.0, it does not contradict all of the higher level Web 2.0 design patterns and business models. It includes discussions of self-service IT, the long tail of enterprise IT demand, and many other consequences of the Web 2.0 era in enterprise uses.^[38]

A third important part of Web 2.0 is the social web. The social Web consists of a number of online tools and platforms where people share their perspectives, opinions, thoughts and experiences. Web 2.0 applications tend to interact much more with the end user. As such, the end user is not only a user of the application but also a participant by:

• Podcasting
• Blogging
• Tagging
• Curating with RSS
• Social bookmarking
• Social networking
• Social media
• Wikis
• Web content voting: Review site or Rating site

The popularity of the term Web 2.0, along with the increasing use of blogs, wikis, and social networking technologies, has led many in academia and business to append a flurry of 2.0's to existing concepts and fields of study,^[39] including Library 2.0, Social Work 2.0,^[40] Enterprise 2.0, PR 2.0,^[41] Classroom 2.0,^[42] Publishing 2.0,^[43] Medicine 2.0,^[44] Telco 2.0, Travel 2.0, Government 2.0,^[45] and even Porn 2.0.^[46] Many of these 2.0s refer to Web 2.0 technologies as the source of the new version in their respective disciplines and areas. For example, in the Talis white paper "Library 2.0: The Challenge of Disruptive Innovation", Paul Miller argues

"Blogs, wikis and RSS are often held up as exemplary manifestations of Web 2.0. A reader of a blog or a wiki is provided with tools to add a comment or even, in the case of the wiki, to edit the content. This is what we call the Read/Write web. Talis believes that Library 2.0 means harnessing this type of participation so that libraries can benefit from increasingly rich collaborative cataloging efforts, such as including contributions from partner libraries as well as adding rich enhancements, such as book jackets or movie files, to records from publishers and others."^[47]

Here, Miller links Web 2.0 technologies and the culture of participation that they engender to the field of library science, supporting his claim that there is now a "Library 2.0". Many of the other proponents of new 2.0s mentioned here use similar methods. The meaning of Web 2.0 is role dependent. For example, some use Web 2.0 to establish and maintain relationships through social networks, while some marketing managers might use this promising technology to "end-run traditionally unresponsive I.T. department[s]."^[48]

There is a debate over the use of Web 2.0 technologies in mainstream education. Issues under consideration include the understanding of students' different learning modes; the conflicts between ideas entrenched in informal online communities and educational establishments' views on the production and authentication of 'formal' knowledge; and questions about privacy, plagiarism, shared authorship and the ownership of knowledge and information produced and/or published on line.^[49]

Web 2.0 is used by companies, non-profit organisations and governments for interactive marketing. A growing number of marketers are using Web 2.0 tools to collaborate with consumers on product development, customer service enhancement, product or service improvement and promotion. Companies can use Web 2.0 tools to improve collaboration with both its business partners and consumers. Among other things, company employees have created wikis—Websites that allow users to add, delete, and edit content — to list answers to frequently asked questions about each product, and consumers have added significant contributions.

Another marketing Web 2.0 lure is to make sure consumers can use the online community to network among themselves on topics of their own choosing.^[50] Mainstream media usage of Web 2.0 is increasing. Saturating media hubs—like The New York Times, PC Magazine and Business Week — with links to popular new Web sites and services, is critical to achieving the threshold for mass adoption of those services.^[51] User web content can be used to gauge consumer satisfaction. In a recent article for Bank Technology News, Shane Kite describes how Citigroup's Global Transaction Services unit monitors social media outlets to address customer issues and improve products.^[52]

In tourism industries, social media is an effective channel to attract travellers and promote tourism products and services by engaging with customers. The brand of tourist destinations can be built through marketing campaigns on social media and by engaging with customers. For example, the "Snow at First Sight" campaign launched by the State of Colorado aimed to bring brand awareness to Colorado as a winter destination. The campaign used social media platforms, for example, Facebook and Twitter, to promote this competition, and requested the participants to share experiences, pictures and videos on social media platforms. As a result, Colorado enhanced their image as a winter destination and created a campaign worth about $2.9 million.^{[citation needed]}

The tourism organisation can earn brand royalty from interactive marketing campaigns on social media with engaging passive communication tactics. For example, "Moms" advisors of the Walt Disney World are responsible for offering suggestions and replying to questions about the family trips at Walt Disney World. Due to its characteristic of expertise in Disney, "Moms" was chosen to represent the campaign.^[53] Social networking sites, such as Facebook, can be used as a platform for providing detailed information about the marketing campaign, as well as real-time online communication with customers. Korean Airline Tour created and maintained a relationship with customers by using Facebook for individual communication purposes.^[54]

Travel 2.0 refers a model of Web 2.0 on tourism industries which provides virtual travel communities. The travel 2.0 model allows users to create their own content and exchange their words through globally interactive features on websites.^[55][56] The users also can contribute their experiences, images and suggestions regarding their trips through online travel communities. For example, TripAdvisor is an online travel community which enables user to rate and share autonomously their reviews and feedback on hotels and tourist destinations. Non pre-associate users can interact socially and communicate through discussion forums on TripAdvisor.^[57]

Social media, especially Travel 2.0 websites, plays a crucial role in decision-making behaviors of travelers. The user-generated content on social media tools have a significant impact on travelers choices and organisation preferences. Travel 2.0 sparked radical change in receiving information methods for travelers, from business-to-customer marketing into peer-to-peer reviews. User-generated content became a vital tool for helping a number of travelers manage their international travels, especially for first time visitors.^[58] The travellers tend to trust and rely on peer-to-peer reviews and virtual communications on social media rather than the information provided by travel suppliers.^[57][53]

In addition, an autonomous review feature on social media would help travelers reduce risks and uncertainties before the purchasing stages.^[55][58] Social media is also a channel for customer complaints and negative feedback which can damage images and reputations of organisations and destinations.^[58] For example, a majority of UK travellers read customer reviews before booking hotels, these hotels receiving negative feedback would be refrained by half of customers.^[58]

Therefore, the organisations should develop strategic plans to handle and manage the negative feedback on social media. Although the user-generated content and rating systems on social media are out of a business' controls, the business can monitor those conversations and participate in communities to enhance customer loyalty and maintain customer relationships.^[53]

Web 2.0 could allow for more collaborative education. For example, blogs give students a public space to interact with one another and the content of the class.^[59] Some studies suggest that Web 2.0 can increase the public's understanding of science, which could improve government policy decisions. A 2012 study by researchers at the University of Wisconsin–Madison notes that

"...the internet could be a crucial tool in increasing the general public's level of science literacy. This increase could then lead to better communication between researchers and the public, more substantive discussion, and more informed policy decision."^[60]

Ajax has prompted the development of Web sites that mimic desktop applications, such as word processing, the spreadsheet, and slide-show presentation. WYSIWYG wiki and blogging sites replicate many features of PC authoring applications. Several browser-based services have emerged, including EyeOS^[61] and YouOS.(No longer active.)^[62] Although named operating systems, many of these services are application platforms. They mimic the user experience of desktop operating systems, offering features and applications similar to a PC environment, and are able to run within any modern browser. However, these so-called "operating systems" do not directly control the hardware on the client's computer. Numerous web-based application services appeared during the dot-com bubble of 1997–2001 and then vanished, having failed to gain a critical mass of customers.

Many regard syndication of site content as a Web 2.0 feature. Syndication uses standardized protocols to permit end-users to make use of a site's data in another context (such as another Web site, a browser plugin, or a separate desktop application). Protocols permitting syndication include RSS (really simple syndication, also known as Web syndication), RDF (as in RSS 1.1), and Atom, all of which are XML-based formats. Observers have started to refer to these technologies as Web feeds.

Specialized protocols such as FOAF and XFN (both for social networking) extend the functionality of sites and permit end-users to interact without centralized Web sites.

Web 2.0 often uses machine-based interactions such as REST and SOAP. Servers often expose proprietary Application programming interfaces (APIs), but standard APIs (for example, for posting to a blog or notifying a blog update) have also come into use. Most communications through APIs involve XML or JSON payloads. REST APIs, through their use of self-descriptive messages and hypermedia as the engine of application state, should be self-describing once an entry URI is known. Web Services Description Language (WSDL) is the standard way of publishing a SOAP Application programming interface and there are a range of Web service specifications.

In November 2004, CMP Media applied to the USPTO for a service mark on the use of the term "WEB 2.0" for live events.^[63] On the basis of this application, CMP Media sent a cease-and-desist demand to the Irish non-profit organisation IT@Cork on May 24, 2006,^[64] but retracted it two days later.^[65] The "WEB 2.0" service mark registration passed final PTO Examining Attorney review on May 10, 2006, and was registered on June 27, 2006.^[63] The European Union application (which would confer unambiguous status in Ireland)^[66] was declined on May 23, 2007.

Critics of the term claim that "Web 2.0" does not represent a new version of the World Wide Web at all, but merely continues to use so-called "Web 1.0" technologies and concepts:^[8]

• First, techniques such as Ajax do not replace underlying protocols like HTTP, but add a layer of abstraction on top of them.
• Second, many of the ideas of Web 2.0 were already featured in implementations on networked systems well before the term "Web 2.0" emerged. Amazon.com, for instance, has allowed users to write reviews and consumer guides since its launch in 1995, in a form of self-publishing. Amazon also opened its API to outside developers in 2002.^[67]
  Previous developments also came from research in computer-supported collaborative learning and computer-supported cooperative work (CSCW) and from established products like Lotus Notes and Lotus Domino, all phenomena that preceded Web 2.0. Tim Berners-Lee, who developed the initial technologies of the Web, has been an outspoken critic of the term, while supporting many of the elements associated with it.^[68] In the environment where the Web originated, each workstation had a dedicated IP address and always-on connection to the Internet. Sharing a file or publishing a web page was as simple as moving the file into a shared folder.^[69]
• Perhaps the most common criticism is that the term is unclear or simply a buzzword. For many people who work in software, version numbers like 2.0 and 3.0 are for software versioning or hardware versioning only, and to assign 2.0 arbitrarily to many technologies with a variety of real version numbers has no meaning. The web does not have a version number. For example, in a 2006 interview with IBM developerWorks podcast editor Scott Laningham, Tim Berners-Lee described the term "Web 2.0" as jargon:^[8]

  "Nobody really knows what it means... If Web 2.0 for you is blogs and wikis, then that is people to people. But that was what the Web was supposed to be all along... Web 2.0, for some people, it means moving some of the thinking [to the] client side, so making it more immediate, but the idea of the Web as interaction between people is really what the Web is. That was what it was designed to be... a collaborative space where people can interact."

• Other critics labeled Web 2.0 "a second bubble" (referring to the Dot-com bubble of 1997–2000), suggesting that too many Web 2.0 companies attempt to develop the same product with a lack of business models. For example, The Economist has dubbed the mid- to late-2000s focus on Web companies as "Bubble 2.0".^[70]
• In terms of Web 2.0's social impact, critics such as Andrew Keen argue that Web 2.0 has created a cult of digital narcissism and amateurism, which undermines the notion of expertise by allowing anybody, anywhere to share and place undue value upon their own opinions about any subject and post any kind of content, regardless of their actual talent, knowledge, credentials, biases or possible hidden agendas. Keen's 2007 book, Cult of the Amateur, argues that the core assumption of Web 2.0, that all opinions and user-generated content are equally valuable and relevant, is misguided. Additionally, Sunday Times reviewer John Flintoff has characterized Web 2.0 as "creating an endless digital forest of mediocrity: uninformed political commentary, unseemly home videos, embarrassingly amateurish music, unreadable poems, essays and novels... [and that Wikipedia is full of] mistakes, half-truths and misunderstandings".^[71] In a 1994 Wired interview, Steve Jobs, forecasting the future development of the web for personal publishing, said:

  "The Web is great because that person can't foist anything on you—you have to go get it. They can make themselves available, but if nobody wants to look at their site, that's fine. To be honest, most people who have something to say get published now."^[72]

  Michael Gorman, former president of the American Library Association has been vocal about his opposition to Web 2.0 due to the lack of expertise that it outwardly claims, though he believes that there is hope for the future.:^[73]

  "The task before us is to extend into the digital world the virtues of authenticity, expertise, and scholarly apparatus that have evolved over the 500 years of print, virtues often absent in the manuscript age that preceded print".

• There is also a growing body of critique of Web 2.0 from the perspective of political economy. Since, as Tim O'Reilly and John Batelle put it, Web 2.0 is based on the "customers... building your business for you,"^[25] critics have argued that sites such as Google, Facebook, YouTube, and Twitter are exploiting the "free labor"^[74] of user-created content.^[75] Web 2.0 sites use Terms of Service agreements to claim perpetual licenses to user-generated content, and they use that content to create profiles of users to sell to marketers.^[76] This is part of increased surveillance of user activity happening within Web 2.0 sites.^[77] Jonathan Zittrain of Harvard's Berkman Center for the Internet and Society argues that such data can be used by governments who want to monitor dissident citizens.^[78] The rise of AJAX-driven web sites where much of the content must be rendered on the client has meant that users of older hardware are given worse performance versus a site purely composed of HTML, where the processing takes place on the server.^[79] Accessibility for disabled or impaired users may also suffer in a Web 2.0 site.^[80]
• Others have noted that Web 2.0 technologies are tied to particular political ideologies. "Web 2.0 discourse is a conduit for the materialization of neoliberal ideology."^[81] The technologies of Web 2.0 may also "function as a disciplining technology within the framework of a neoliberal political economy."^[82]
• When looking at Web 2.0 from a cultural convergence view, according to Henry Jenkins,^[83] it can be problematic because the consumers are doing more and more work in order to entertain themselves. For instance, Twitter offers online tools for users to create their own tweet, in a way the users are doing all the work when it comes to producing media content.

Application domains

• Learning materials related to Web 2.0 at Wikiversity

• Web 2.0 / Social Media / Social Networks. Charleston, South Carolina, SUA: MultiMedia. 2017. ISBN 978-1-544-63831-7.

 

Parramatta has a humid subtropical climate (Köppen climate classification: Cfa) with mild to cool, somewhat short winters and warm to usually hot summers, alongside moderate rainfall spread throughout the year.

Summer maximum temperatures are quite variable, often reaching above 35 °C (95 °F), on average 13.1 days in the summer season, and sometimes remaining in the low 20s, especially after a cold front or a sea breeze, such as the southerly buster. Northwesterlies can occasionally bring hot winds from the desert that can raise temperatures higher than 40 °C (104 °F) mostly from November to February, and sometimes above 44 °C (111 °F) in January severe heatwaves. The record highest temperature (since 1967) was 47.0 °C (116.6 °F) on 4 January 2020. Parramatta is warmer than Sydney CBD in the summer due to the urban heat island effect and its inland location. In extreme cases though, it can be 5–10 °C (9–18 °F) warmer than Sydney, especially when sea breezes do not penetrate inland on hot summer and spring days. For example, on 28 November 2009, the city reached 29.3 °C (84.7 °F),^[24] while Parramatta reached 39.0 °C (102.2 °F),^[25] almost 10 °C (18 °F) higher. In the summer, Parramatta, among other places in western Sydney, can often be the hottest place in the world because of the Blue Mountains trapping hot air in the region, in addition to the UHI effect.^[26]

Rainfall is slightly higher during the first three months of the year because the anticlockwise-rotating subtropical high is to the south of the country, thereby allowing moist easterlies from the Tasman Sea to penetrate the city.^[27][28] The second half of the year tends to be drier (late winter/spring) since the subtropical high is to the north of the city, thus permitting dry westerlies from the interior to dominate.^[29] Drier winters are also owed to its position on the leeward side of the Great Dividing Range, which block westerly cold fronts (that are more common in late winter) and thus would become foehn winds, whereby allowing decent amount of sunny days and relatively low precipitation in that period.^[30] Thunderstorms are common in the months from early spring to early autumn, occasionally quite severe thunderstorms can occur. Snow is virtually unknown, having been recorded only in 1836 and 1896^[31] Parrammatta gets 106.6 days of clear skies annually.

Depending on the wind direction, summer weather may be humid or dry, though the humidity is mostly in the comfortable range, with the late summer/autumn period having a higher average humidity than late winter/early spring.

Church Street is home to many shops and restaurants. The northern end of Church Street, close to Lennox Bridge, features al fresco dining with a diverse range of cuisines. Immediately south of the CBD Church Street is known across Sydney as 'Auto Alley' for the many car dealerships lining both sides of the street as far as the M4 Motorway.^[33]

Since 2000, Parramatta has seen the consolidation of its role as a government centre, with the relocation of agencies such as the New South Wales Police Force Headquarters and the Sydney Water Corporation^[12] from Sydney CBD. At the same time, major construction work occurred around the railway station with the expansion of Westfield Shoppingtown and the creation of a new transport interchange. The western part of the Parramatta CBD is known as the Parramatta Justice Precinct and houses the corporate headquarters of the Department of Communities and Justice. Other legal offices include the Children's Court of New South Wales and the Sydney West Trial Courts, Legal Aid Commission of NSW, Office of Trustee and Guardian (formerly the Office of the Protective Commissioner), NSW Registry of Births, Deaths and Marriages, and the Office of the Director of Public Prosecutions. Nearby on Marsden Street is the Parramatta Courthouse and the Drug Court of New South Wales. The Garfield Barwick Commonwealth Law Courts Building (named in honour of Sir Garfield Barwick), houses courts of the Federal Magistrates Court and the Family Court of Australia. The NSW Government has also announced plans to secure up to 45,000 m² of new A-grade leased office space in Parramatta to relocate a further 4,000 workers from the Sydney CBD.^[34]

Parramatta Square (previously known as Civic Place) is a civic precinct located in the heart of the city, adjacent to Parramatta Town Hall. The Parramatta Square construction works included a redevelopment of the Parramatta Civic Centre, construction of a new culture and arts centre, and the construction of a new plaza. The designs of the first two projects, a 65-storey residential skyscraper and an office building were announced on 20 July 2012.^[35] Concerns from CASA about infringements into controlled airspace from the height of the residential tower resulted in 8 Parramatta Square being turned into a 55-story commercial building, rather than the originally proposed 65-storey residential tower.^[36] Parramatta Square became home to 3,000 National Australia Bank employees, relocated from the Sydney CBD.^[37] Other notable commercial tenants who have established a presence at Parramatta Square include Westpac, Endeavour Energy, KPMG and Deloitte.^[38]

Centenary Square, formerly known as Centenary Plaza, was created in 1975 when the then Parramatta City Council closed a section of the main street to traffic to create a pedestrian plaza. It features an 1888 Centennial Memorial Fountain and adjoins the 1883 Parramatta Town Hall and St John's Cathedral.^[39]

A hospital known as The Colonial Hospital was established in Parramatta in 1818.^[40] This then became Parramatta District Hospital. Jeffery House was built in the 1940s. With the construction of the nearby Westmead Hospital complex public hospital services in Parramatta were reduced but after refurbishment Jeffery House again provides clinical health services. Nearby, Brislington House has had a long history with health services. It is the oldest colonial building in Parramatta, dating to 1821.^[41] It became a doctors residence before being incorporated into the Parramatta Hospital in 1949.

Parramatta is a major business and commercial centre, and home to Westfield Parramatta, the tenth largest shopping centre in Australia.^[42] Parramatta is also the major transport hub for Western Sydney, servicing trains and buses, as well as having a ferry wharf and future light rail and metro services. Major upgrades have occurred around Parramatta railway station with the creation of a new transport interchange, and the ongoing development of the Parramatta Square local government precinct.^[43]

Church Street takes its name from St John's Cathedral (Anglican), which was built in 1802 and is the oldest church in Parramatta. While the present building is not the first on the site, the towers were built during the time of Governor Macquarie, and were based on those of the church at Reculver, England, at the suggestion of his wife, Elizabeth.^[44] The historic St John's Cemetery is located nearby on O'Connell Street.^[45]

St Patrick's Cathedral (Roman Catholic) is one of the oldest Catholic churches in Australia. Construction commenced in 1836, but it wasn't officially complete until 1837. In 1854 a new church was commissioned, although the tower was not completed until 1880, with the spire following in 1883.^[46] It was built on the site to meet the needs of a growing congregation. It was destroyed by fire in 1996, with only the stone walls remaining.

On 29 November 2003, the new St Patrick's Cathedral was dedicated.^[47] The historic St Patrick's Cemetery is located in North Parramatta. The Uniting Church is represented by Leigh Memorial Church.^[48] Parramatta Salvation Army is one of the oldest active Salvation Army Corps in Australia. Parramatta is also home to the Parramatta and Districts Synagogue, which services the Jewish community of western Sydney.^[49]

The Greek Orthodox Parish and Community of St Ioannis (St John The Frontrunner) Greek Orthodox Church was established in Parramatta in May 1960 under the ecumenical jurisdiction of the Greek Orthodox Archdiocese of Australia to serve the predominantly emigrating Greek population of Greater Western Sydney. Originally, the liturgies were held in the hall of St John's Ambulance Brigade in Harris Park until the completion of the church in December 1966 located in Hassall Street Parramatta. The parish sold this property in 2014 and is now located at the corner of George and Purchase Streets.^[50] The Parish Community of St Ioannis continues to serve over 5,000 Greek parishioners.^[51]

A Buddhist temple is located in Cowper Street, Parramatta.^[52] Parramatta's Mosque is in an apartment building on Marsden Street, Parramatta.^[53] The district is served by BAPS Swaminarayan Hindu temple located on Eleanor St, Rosehill,^[54] and a Murugan Hindu temple in Mays Hill, off Great Western Highway.^[55]

Parramatta Park is a large park adjacent to Western Sydney Stadium that is a popular venue for walking, jogging and bike riding. It was formerly the Governor's Domain, being land set aside for the Governor to supply his farming needs, until it was gazetted as a public park in 1858.^[56] As the Governor's Domain, the grounds were considerably larger than the current 85 hectare Parramatta Park, extending from Parramatta Road in the south as evident by a small gatehouse adjacent to Parramatta High School. For a time Parramatta Park housed a zoo^[57] until 1951 when the animals were transferred to Taronga Zoo.

Parramatta is known as the 'River City' as the Parramatta River flows through the Parramatta CBD.^[58] Its foreshore features a playground, seating, picnic tables and pathways that are increasingly popular with residents, visitors and CBD workers.^[59]

Prince Alfred Square is a Victorian era park located within the CBD on the northern side of the Parramatta River. It is one of the oldest public parks in New South Wales with trees dating from c. 1869. Prior to being a public park, it was the site of Parramatta's second gaol from 1804 until 1841 and the first female factory in Australia between 1804 and 1821.

In contrast to the high level of car dependency throughout Sydney, a greater proportion of Parramatta's workers travelled to work on public transport (45.2%) than by car (36.2%) in 2016.^[60]

Parramatta railway station is served by Sydney Trains' Cumberland Line, Leppington & Inner West Line and North Shore & Western Line services.^[61] NSW TrainLink operates intercity services on the Blue Mountains Line as well as services to rural New South Wales. The station was originally opened in 1855, located in what is now Granville, and known as Parramatta Junction. The station was moved to its current location and opened on 4 July 1860, five years after the first railway line in Sydney was opened, running from Sydney to Parramatta Junction.^[62] It was upgraded in the 2000s, with work beginning in late 2003 and the new interchange opening on 19 February 2006.^[63]

The light rail Westmead & Carlingford Line runs from Westmead to Carlingford via the Parramatta city centre. A future branch will run to Sydney Olympic Park.^[64]

The under construction Sydney Metro West will be a metro line run between the Sydney central business district and Westmead. Announced in 2016,^[65] the line is set to open in 2032 with a station in Parramatta.^[66]

Parramatta is also serviced by a major bus interchange located on the south eastern side of the railway station. The interchange is served by buses utilising the North-West T-way to Rouse Hill and the Liverpool–Parramatta T-way to Liverpool. Parramatta is also serviced by one high frequency Metrobus service:

• M91 – Parramatta to Hurstville via Granville, Bankstown and Peakhurst

A free bus Route 900 is operated by Transit Systems in conjunction with the state government. Route 900 circles Parramatta CBD.^[67] A free bus also links Western Sydney Stadium to Parramatta railway station during major sporting events.

The Parramatta ferry wharf is at the Charles Street Weir, which divides the tidal saltwater from the freshwater of the upper river, on the eastern boundary of the Central Business District. The wharf is the westernmost destination of Sydney Ferries' Parramatta River ferry services.^[68]

Parramatta Road has always been an important thoroughfare for Sydney from its earliest days. From Parramatta the major western road for the state is the Great Western Highway. The M4 Western Motorway, running parallel to the Great Western Highway has taken much of the traffic away from these roads, with entrance and exit ramps close to Parramatta.

James Ruse Drive serves as a partial ring-road circling around the eastern part of Parramatta to join with the Cumberland Highway to the north west of the city.

The main north-south route through Parramatta is Church Street. To the north it becomes Windsor Road, and to the south it becomes Woodville Road.

Historical population

Year	Pop.	±%
2001	17,982	—
2006	18,448	+2.6%
2011	19,745	+7.0%
2016	25,798	+30.7%
2021	30,211	+17.1%

According to the 2016 census conducted by the Australian Bureau of Statistics, the suburb of Parramatta had a population of 30,211. Of these:^[69]

Ethnic diversity

The most common country of birth in Parramatta is India representing 30.9% of the population, outnumbering Australian born residents at 24.8%. The next most common are China 8.9%, Nepal 5.5%, Philippines 2.5% and Iran 1.3%. However, only 6.8% identify their ancestry as Australian; the other common self-identified ancestries were Indian 27.3%, Chinese 15.3%, English 8.5% and Nepali 5.5%. About one quarter (24.4%) of people spoke English at home; other languages spoken at home included Hindi 10.4%, Mandarin 8.8%, Nepali 5.3%, Tamil 5.0% and Telugu 4.3%.

Religion

This question is optional in the Census. Of the people who answered it, the most common response was Hinduism 33.6%; the next most common responses were "No Religion" 21.6%, Catholic 12.1%, Not stated 7.7% and Islam 7.5%.

Age distribution

Parramatta has an over-representation of young adults when compared to the country as a whole. Parramatta residents' median age was 32 years, compared to the national median of 38. Children aged under 15 years made up 16.3% of the population (national average is 18.2%) and people aged 65 years and over made up 6.6% of the population (national average is 17.2%).

Income

The average weekly household income was $2,092, compared to the national average of $1,746.

Housing

The majority of dwellings in Parramatta (85.6%) were flats, units or apartments; 7.7% were separate houses, and 5.7% were semi-detached (mostly townhouses). The average household size was 2.4 people. In 2021, 2.2% of households were public housing, compared to 6.3% in 2016.^[70]

• Keith Agget (1931–2017), rugby league player
• Bernie Banton (1946–2007), builder and social justice campaigner
• Richie Benaud (1930–2015), cricketer and commentator
• Allan Cunningham (1791–1839), explorer and botanist
• Greg Dyer (born 1959), cricketer
• Gerry Hazlitt (1888–1915), cricketer
• Paul Hogan (born 1939), comedian and actor
• Harry Hopman (1906–1985), tennis player
• David Lennox (1788–1873), colonial bridge builder
• John Lewin (1770–1819), first professional artist in New South Wales
• Bruce Mann (1926–2007), rugby league player
• George McIver (1859–1945), science fiction writer
• Rev. Samuel Marsden (1765–1838), known as the "flogging parson"
• Mary Cover Hassall (1799–1825), Methodist missionary to Tonga Island
• Dowell Philip O'Reilly (1865–1923), poet and politician
• Todd Payten (born 1979), rugby league player and coach
• "Jock" Ross (born 1943), outlaw biker.
• Nora Kate Weston (1880-1965), artisan
• J. C. Wharton (1853–1929), editor of Parramatta Times (defunct) and a local history^[71]

Parramatta is home to several primary and secondary schools. Arthur Phillip High School was established in 1960 in its own right, in buildings which had been used continuously as a school since 1875 is the oldest continuously operating public school in Parramatta. Parramatta High School was the first coeducational school in the Sydney metropolitan area established in 1913. Our Lady of Mercy College is one of the oldest Catholic schools in Australia. Macarthur Girls High School is successor to an earlier school 'Parramatta Commercial and Household Arts School'. Others schools include Parramatta Public School, Parramatta East Public School, Parramatta West Public School, and St Patrick's Primary Parramatta.

Several tertiary education facilities are also located within Parramatta. A University of New England study centre and two Western Sydney University campuses are situated in Parramatta. The Western Sydney University Parramatta Campus consists of two sites: Parramatta South (the primary site) which occupies the site of the historic Female Orphan School^[72] and Parramatta North (the secondary site) which includes the adjacent Western Sydney University Village Parramatta (formerly UWS Village Parramatta) an on campus student village accommodation. Whereby, the flagship Parramatta City Campus Precinct consists of two buildings: the Engineering Innovation Hub located at 6 Hassall Street and the Peter Shergold Building located at 1 Parramatta Square (169 Macquarie Street).^[73] Alphacrucis University College is a Christian liberal arts college with a campus in Parramatta located at 30 Cowper Street.^[74] The University of Sydney has also announced that it intends to establish a new campus in Parramatta.^[75]

The Parramatta Advertiser is the local newspaper serving Parramatta and surrounding suburbs.

On 16 March 2020, the Australian Broadcasting Corporation opened a new Western Sydney newsroom in Horwood Place at Parramatta incorporating space for 12 staff and news production equipment with the capacity to broadcast live radio programs.^[76] According to the ABC, the opening formed part of its strategic goal to improve its presence in outer metropolitan areas.^[76] Additionally, the ABC announced on 16 June 2021 its intention to relocate approximately 300 employees to Parramatta, which is part of a five-year plan which aims to have 75% of its content makers based away from the network's Ultimo headquarters by 2025.^[77][78]

As the centre of the City of Parramatta, as well as the centre and second largest business district of Sydney, Parramatta hosts many festivals and events.^[79] Riverside Theatres is a performing arts centre located on the northern bank of Parramatta River. The city hosts the following events:

• January – Sydney Festival and Australia Day^[80]
• February – Lunar New Year and Tropfest^[81]
• April – Anzac Day
• July – Winterlight and Burramatta Day (Naidoc)
• October – Parramasala and Parramatta Lanes^[82]
• November – Loy Krathong, Christmas in Parramatta and Foundation Day
• December – New Year's Eve

Parramatta Park contains Old Government House and thus Parramatta was once the capital of the colony of New South Wales until Governors returned to residing in Sydney in 1846.^[83] Another feature is the natural amphitheatre located on one of the bends of the river, named by Governor Philip as "the Crescent", which is used to stage concerts. It is home to the Dairy Cottage, built from 1798 to 1805, originally a single-room cottage and is one of the earliest surviving cottages in Australia.

The remains of Governor Brisbane's private astronomical observatory, constructed in 1822, are visible. Astronomers who worked at the observatory, discovering thousands of new stars and deep sky objects, include James Dunlop and Carl Rümker. In 1822, the architect S. L. Harris designed the Bath House for Governor Brisbane and built it in 1823. Water was pumped to the building through lead pipes from the river. In 1886, it was converted into a pavilion.^[84]

• The Rosehill Race Course holds various race meets throughout the year, including: Derby Day, Golden Rose Day, and Rosehill Gardens Race Day.
• The Parramatta Farmers Markets^[85] occurs every Friday, and has local produce.

Parramatta is the home of several professional sports teams. These teams include the Parramatta Eels of the National Rugby League and Western Sydney Wanderers of the A-League. Both teams formerly played matches at Parramatta Stadium that has since been demolished, and replaced with the 30,000-seat Western Sydney Stadium.^[86] Parramatta Stadium was also home to the now dissolved Sydney Wave of the former Australian Baseball League and Parramatta Power of the former National Soccer League. The newly built Bankwest Stadium opened its gates for the community on 14 April 2019 with free entry for all fans. Located on O’Connell Street, the stadium is in proximity of the Parramatta CBD. The opening sporting event was the 2019 Round 6 NRL clash between Western Sydney rivals the Parramatta Eels and Wests Tigers on Easter Monday 22 April. The Eels won the match by a score of 51–6. It is being predicted that the new stadium will boost Western Sydney economy by contributing millions of dollars to it.^[87]

Duran Duran's “Union of the Snake” music video with Russell Mulcahy was filmed in 1983 at Parramatta using 35mm film.^[88]

The 2013 superhero film The Wolverine used the intersection of George Street and Smith Street as a filming location to depict Tokyo, Japan.^[89]

Parramatta has a number of heritage-listed sites, including:

• List of tallest buildings in Parramatta
• Parramatta cloth
• Story Factory

• Parramatta City Council website
• Parramatta Park website
• Parramatta & District Historical Society Inc website

• "Parramatta". Dictionary of Sydney. Retrieved 28 September 2015. [CC-By-SA]
• Chris Levins – Parramatta Park Trust (2010). "Parramatta Park". Dictionary of Sydney. Retrieved 28 September 2015. [CC-By-SA]
• Michaela Ann Cameron (2015). "Brislington". Dictionary of Sydney. Retrieved 2 October 2015. [CC-By-SA]
• Michaela Ann Cameron (2015). "The Crescent". Dictionary of Sydney. Retrieved 6 October 2015. [CC-By-SA]
• Michaela Ann Cameron (2015). "Travellers' Rest Inn Parramatta". Dictionary of Sydney. Dictionary of Sydney Trust. Retrieved 11 October 2015.[CC-By-SA]
• Michaela Ann Cameron (2015). "Roseneath Cottage". Dictionary of Sydney. Dictionary of Sydney Trust. Retrieved 16 October 2015.[CC-By-SA]